Jesse Dolan
Williamson,NY
Summary
Dedicated IT Consultant offering superb experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency. Technology and helping others is my passion.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior System Administrator
Spartech Solutions, LLC
01.2023 - 07.2023
- Advance Windows 10 and 11 environment experience.
- Advanced azure Active Directory experience.
- Microsoft office and cloud application experience.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Liaised with facilities personnel to manage security and infrastructure expansion, data center modifications, equipment placement, power management and cooling.
- Led functional and technical support for implementation of software applications and enhancements.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Advance knowledge in Windows server and Active Directory.
- IP phone system set up and maintenance.
- Basic security camera system installation experience
Level 1 Help Desk Technician
Spartech Solutions, LLC
07.2022 - 01.2023
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Set up and maintained user accounts and client access.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Server installation and repair as well as data center experience in data centers such as: Bloomberg, Equinix, and New York Stock Exchange.
- Ticketing system and documentation maintenance
Personal Vehicle Delivery Driver
UPS
10.2021 - 01.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Minimized company liability and risks to loads by obeying traffic laws.
Education
Sodus Jr/Sr High School
Sodus, NY06.2023
Skills
- Client Relationship Management
- Software and Hardware Implementation
- Technical Support and Assistance
- Switches and Routers
- Wide Area Network (WAN)
- Virtual Local Area Networks
- Microsoft Active Directory
- Local Area Network (LAN)
- Server Maintenance
- Microsoft Operating Systems
- User Account Creation
- Technical Installations
Certification
OSHA 10
Timeline
Junior System Administrator
Spartech Solutions, LLC
01.2023 - 07.2023
Level 1 Help Desk Technician
Spartech Solutions, LLC
07.2022 - 01.2023
Personal Vehicle Delivery Driver
UPS
10.2021 - 01.2022
Sodus Jr/Sr High School
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