Olalekan Owasoyo

Diagnose, troubleshoot, and resolve software, or other network and system problems
Perform data backups and disaster recovery operations.
Created & managed users & computer accounts in Active Directory

Managed account memberships in Active Directory
Resetting user passwords in Active Directory
Managed Active Directory Organizational Unit Structure
Creating & managing Group Policy Objects
Deploying software and files via Group Policy Objects

• C3 Solutions
  Provided troubleshooting services remotely over the phone and on-site regarding computer software or hardware
  operation to resolve problems
  Installed and performed repairs to hardware, software, or peripheral device, following design or installation
  specifications
• Maintained records of daily data communication transactions, problems and remedial actions taken, or installation
  activities
  Referred major hardware or software problems or defective products to vendors or technicians for service
• Xirtix Consulting

Organized new cubicle locations for installation of over 40 PCs: drilled and installed power strips and Ethernet
cables
Setup and installed monitors, main units, and peripheral devices; ensured the cables were neatly dressed as
required by the client
Troubleshooted and verified that the newly installed Windows 7 based PC systems were in sync with the Window
server

• ACS—Air Liquide
  Member of a team of three that was responsible for disconnecting and relocating over 80 workstations from the
  old site to the new location
  Verified and ensured that the workstations properly worked after connecting and configuring them at the new
  location
• Fidelity Investments
  Part of a team of two that installed and configured over 35 new monitors for Fidelity Investments; also,
  Troubleshooted and resolved workstations that failed to work properly

• Hardware Maintenance: Diagnosed and repaired computer hardware issues to maintain optimal system performance
• Customer Support: Delivered remote technical support, boosting customer satisfaction and operational efficiency
• Software Solutions: Installed and configured software to meet user requirements, enhancing productivity and system performance
• Performance Enhancement: Recommended and implemented hardware and software modifications to optimize system performance
• Network Setup: Installed and configured network infrastructure, including cabling and wireless routers, to ensure reliable connectivity
• Equipment Integration: Integrated peripheral devices with network systems to improve functionality and user experience
• Troubleshooting: Identified and resolved network problems, maintaining seamless connectivity and reducing downtime
• System Upgrades: Conducted system upgrades to ensure up-to-date technology and improved performance
• Preventive Maintenance: Performed preventive maintenance to avoid potential issues and extend the lifespan of IT assets
• Technical Documentation: Created and maintained technical documentation for systems and processes to support IT operations.