Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicholas Ravenstein

Nicholas Ravenstein

Phoenix,AZ

Summary

Resourceful Junior System Administrator with a focused and creative approach to addressing technical challenges. Skilled in problem-solving, decision-making, and communication. Poised to drive team success and achieve positive outcomes. Eager to take on new challenges and advance organizational goals with dedication and enthusiasm. Innovative technology professional with extensive experience in optimizing systems and aligning technical solutions with business objectives. Demonstrated success in leading projects from inception to completion, contributing to organizational growth and prosperity.

Overview

13
13
years of professional experience

Work History

Junior System Administrator

BASIS.ed
02.2024 - Current
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Rebuild network/servers/access control/security after a full compromise
  • New Build preparation and infrastructure configuration
  • Planned and executed strict budgetary projects such as camera refresh and accesspoint refresh
  • Low volt installation for new access points/cameras/server/idfs/access control
  • Installed switches/security appliances using CLI configurations for Aruba,Meraki, and HP
  • Analyzed network traffic and performance metrics to optimize system performance with use of Rukus
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Voip Migration from Cisco to Digium
  • Managed life cycle replacement of hardware and software.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Managed onboarding and offboarding of employees.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Provisioned new software and hardware for use, following established security policies.
  • Oversaw development and implementation of improvements to support network operations.
  • Rebuilt server and network infrastructure for multiple campuses with redundancy
  • Traveled out of state to train, support and provide insight into improvements for said campus
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Worked well in a team setting, providing support and guidance
  • Implemented and maintained virtual private networks.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.

Regional Manager

BASIS.ed
10.2023 - 02.2024
  • Established and maintained operational standards for twelve locations.
  • Provided leadership and support for IT department.
  • Kept up with duties of Technology Coordinator while providing support for other campuses
  • Recruited and trained staff of new software and policies
  • Provided Tier 2/3 support


Technology Coordinator

BASIS.ed
02.2022 - 10.2023
  • Performed system administration duties by monitoring and modifying student profiles and resetting passwords.
  • Debugged, troubleshot and diagnosed issues with network infrastructure, computers, cameras and peripheral devices.
  • Configured devices, set up computers and updated software using pxe boot, Intune, OBE
  • Delivered top-quality training documentation, manuals, and tools addressing needs of end users
  • Organized purchased/donated equipment with inventory management (Asset Tiger/Destiny)
  • Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
  • Troubleshoot/install/maintain Printers with necessary software involved
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.

Sales Associate, Verizon Expert, Computers, Product Flow Specialist

Best Buy
10.2012 - 03.2022
  • Trained 40 employees to ensure proper knowledge and understanding of the current products/services.
  • Helped drive a positive customer experience by becoming a trusted adviser and partner to enrich their lives through technology from simple questions to complex problems.
  • Documents physical product from trucks and uses equipment to stock products.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.

QA Tester

Manpowergroup
03.2021 - 02.2022
  • Write bug reports for a sub-area of a project or test results for an area/ test pass and assist with retesting and debugging.
  • Assist senior staff with administrative tasks (meeting notes, database clean up, production requests, coaching, mentoring).
  • Querying and adding to systems like JIRA and DevOps.
  • Stress testing systems to see if problems arise.

Education

High School Diploma -

Boulder Creek High School
Anthem, AZ
12.2013

Skills

  • Help Desk
  • Desktop Support
  • Server administration
  • System monitoring
  • Software installation
  • Firewall configuration
  • Active directory
  • Backup and recovery
  • Hardware maintenance
  • User support
  • Infrastructure upgrading
  • Network administration
  • Hardware expertise
  • Hardware and software installation
  • Disaster recovery
  • Diagnosing issues
  • Project coordination
  • Technical support
  • Project management

Timeline

Junior System Administrator

BASIS.ed
02.2024 - Current

Regional Manager

BASIS.ed
10.2023 - 02.2024

Technology Coordinator

BASIS.ed
02.2022 - 10.2023

QA Tester

Manpowergroup
03.2021 - 02.2022

Sales Associate, Verizon Expert, Computers, Product Flow Specialist

Best Buy
10.2012 - 03.2022

High School Diploma -

Boulder Creek High School

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