Kayla Kausal
Riverside,IL
Summary
Tech-savvy problem solver with a knack for turning "Have you tried turning it off and on again?" into magical incantations. Detail-oriented with 4 years of hands-on technical support experience and a solid foundation in network troubleshooting. Seeking to contribute expertise in hardware and software problem-solving, combined with a proactive work ethic, to ensure seamless IT operations and user satisfaction.
Overview
3
3
years of professional experience
Work History
Junior System Administrator
Level-Ex
Chicago, Illinois
09.2023 - Current
- Administer and troubleshoot servers, network equipment, and cloud-managed on-prem solutions
- Manage the lifecycle of Windows, Mac, and iOS devices via MDM platforms, covering deployment, maintenance, and break/fix tasks
- Manage user accounts and permissions across Google Workspace, Microsoft 365, and cloud-based identity management systems.
- Procure, manage, and audit apps, SaaS subscriptions, and licenses, ensuring compliance and cost-effectiveness
- Monitor system health and security and participate in reactive and proactive support measures
IT Technician
Latin School of Chicago
Chicago, Illinois
05.2022 - 08.2023
- Managed desktop imaging and automated deployment processes, enhancing system efficiency
- Conducted IT inventorying, ensuring accurate tracking of hardware and software assets
- Installing and configuring hardware and software components to ensure usability and security
- Troubleshot and resolved problems with HR software to enhance production support and minimize downtime
- Performs evaluations of new software & hardware, including interoperability with school infrastructure
- Participates in implementation, making recommendations to leadership regarding security
- Scanned and maintained confidential employee information and records
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
IT Support Specialist
Evanston District 65
Evanston, IL
06.2021 - 05.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Configured hardware and granted system permissions to new employees
- Used ticketing systems to manage and process support actions and requests
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods
- Executed technology implementation projects with minimal downtimes and business disruptions
- Performed troubleshooting to correct computer hardware and software malfunctions.
Education
Bachelor's Degree in Criminal Justice and Criminology -
Arizona State University
Tempe, AZ05.2019
Skills
- Windows
- Computer Networking
- Operating Systems
- Help Desk
- Technical Support
- Customer Service
Timeline
Junior System Administrator
Level-Ex
09.2023 - Current
IT Technician
Latin School of Chicago
05.2022 - 08.2023
IT Support Specialist
Evanston District 65
06.2021 - 05.2022
Bachelor's Degree in Criminal Justice and Criminology -
Arizona State University
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