Tommy Huy Tran
Pearland
Summary
Results-driven IT professional with 2+ years of hands-on experience in system administration, end-user support, and infrastructure projects. Proven track record of leading large-scale Windows 11 migrations, automating deployments with Microsoft Deployment Toolkit (MDT), and optimizing telecom systems to reduce costs by $35K annually. Skilled in Active Directory, O365, troubleshooting, and hardware lifecycle management. Eager to contribute technical expertise and problem-solving skills to a dynamic IT team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior System Administrator
Berkshire Hathaway Star Furniture
01.2024 - Current
- Provided Tier 2/3 technical support to end users and internal teams, resolving hardware, software, and network issues to minimize downtime.
- Led company-wide upgrade of Yealink VOIP phones, standardizing devices and reducing monthly telecom costs by $35K.
- Directed Windows 11 migration for 250+ users, including PC replacements, user setup, and training, completing rollout with zero downtime.
- Implemented Microsoft Deployment Toolkit (MDT) for automated Windows imaging and laptop deployments, cutting setup time by 80%.
- Supported colocation facility shutdown by migrating servers and backups to centralized/cloud environments, achieving zero downtime and $10K monthly savings.
- Assisted in building and configuring server room at existing store, handling power, cooling, and network setup for AS400 systems, improving connectivity and reducing costs by 40%.
- Monitored system performance, applied patches/updates, and documented configurations/procedures for knowledge sharing.
IT Support Specialist
Buckeye Partners
02.2023 - 01.2025
- Delivered comprehensive end-user support via phone, email, and remote tools (e.g., Remote Desktop), resolving software/hardware issues and network connectivity problems quickly.
- Managed Active Directory tasks including user creation/disabling, security/distribution group setup, and O365 email account provisioning with correct licensing.
- Handled hardware warranty repairs, installations, and lifecycle management for laptops/desktops.
- Escalated and followed up on help desk tickets, classifying/re-assigning requests to Level 3 or application teams while maintaining high resolution standards.
- Collaborated on system administration projects, including backups, software installations, and user account management.
Project Manager
KA Construction HTX
01.2022 - 02.2023
- Oversaw full lifecycle of construction projects, ensuring budgets, schedules, and quality standards were met.
- Coordinated with contractors/subcontractors to resolve issues and complete multiple residential builds and renovations on time.
Education
Associate Degree - Computer System Networking
Houston Community College
Houston, TX12-2024
High School Diploma - undefined
Memorial High School
Port Arthur, TX05.2015
Skills
- Operating Systems: Windows OS (including Windows 11), macOS
- System Administration: Active Directory (user/group management), DNS, DHCP, Group Policy
- Networking: TCP/IP, VOIP (Yealink phones), VPN
- Tools & Software: Microsoft Office 365 (including OneDrive), Microsoft Deployment Toolkit (MDT), Remote Desktop support
- Support & Security: Tier 2/3 troubleshooting, patch management, hardware/software installation, incident resolution
- Other: Hardware procurement, system imaging, documentation, project coordination
Certification
Cisco Certified Network Associate (CCNA- August 2024)
Timeline
Junior System Administrator
Berkshire Hathaway Star Furniture
01.2024 - Current
IT Support Specialist
Buckeye Partners
02.2023 - 01.2025
Project Manager
KA Construction HTX
01.2022 - 02.2023
High School Diploma - undefined
Memorial High School
Associate Degree - Computer System Networking
Houston Community College