Muzamil Sheraz
Houston,TX
Summary
To work with an organization that would nourish and balance my professional potential and technical skills and help me craft my personality according to the norms of Business
Overview
11
11
years of professional experience
Work History
Junior System Administrator
Whiterock Medical Center
09.2022 - Current
- Plan, design and execute plans based on needs for infrastructure of Hospitals and clinics, Support team with various technical and project-based tasks
- Manage AD domain controllers, Accounts, GPO, DNS, DHCP, File, Print, LDAP, ADFS and Hyper V
- Microsoft Exchange 365
- Configure mail flow rules, ransomware, anti-spam, malware, phishing, safe links, attachments, Microsoft defender
- Crete Microsoft accounts with different Licenses
- Assign and manage devices in Intune
- Avaya VOIP phones on prem and in cloud system for various sites
- Manage and maintain all IT related corporate resources
- Setup and repair Desktops/laptops, printers, Scanners
- All policies and procedures are HIPPA compliant
- Implemented EMR system in hospitals locally and in multiple locations Evident/True Bridge/ Go Rev, for Hospitals and clinics
- Providing Customer Service on technical issues over phone/ E-mail / Face to Face/Ticketing Tool
- Run patches/upgrades and close issues through our ticketing system
- Experienced with Remote Access, Remote Desktop, VOIP, and VPN; Create, configure, maintain and delete network printers on/off the server
Application Engineer
DXC Technology
04.2018 - 07.2022
- Company Overview: Houston
- Working with the clients to understand their requirement and provide technical solutions to minimize customer impact and communicate the progress of the same to the senior leadership team as appropriate
- Continuous improvement work across Technology & Infrastructure teams to drive stability across the environment
- Working with different flavors of UNIX, Linux and Windows (Server 2003, server 2008 and server 2008
- Installing Operations Manager Agents
- Troubleshooting Operations Manager and SiteScope related issues
- Performing administrative tasks for Operations Manager and SiteScope
- Configuring Operations Manager Policies and rules as per the customer requirements
- Create Different types of Monitors in SiteScope
- Configuring servers for installing Operations Manager and SiteScope and related services
- Triage calls, email, chats, and phone communications to achieve complete satisfaction between vendor, and internal IT resources
- Working with diverse team on a large-scale global project to reconfigure and migrate Servers Reporting Tools Perspective
- Building reports as per the project requirement
- Automation of reports
- Configuring reports through Kibana
- Resolving the Incident tickets assigned to our queue for Solution
- Working on the Change requests assigned for different activities
- Working on the Problem tickets and permanent solution
- Houston
Desktop Support
World Flight service
01.2017 - 01.2018
- Company Overview: Houston, TX
- Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies, responding to user questions and inquiries via telephone, email, web and other communication methods
- Provides technical support and solves basic and more advanced routine user hardware and software problems
- Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware
- Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers
- Maintain an efficient working environment and quickly resolve client issues
- Evaluated technical issues, solved client concerns, and troubleshot computer problems in an efficient and courteous manner
- Troubleshoot desktop and laptop for hardware software and network corruption issue
- Houston, TX
Infrastructure Support Engineer
Hewlett Packard Enterprise
11.2013 - 01.2017
- Work on products such as, HP Blade series G8, G9, (C7000 and C3000)
- HP ProLiant series, DL380, including Setup, Configuration, Installation, Troubleshooting, Upgrades and Maintenance
- Configure BIOS, ILO, PDU, MSA, Switches, RAID, Remote Console, and Smart array Onboard Administrator, Remote Desktop
- Windows 2008 or 2012 tasks: Install support packages, delivery tools, extract file to install factory diagnostic scripts
- Remotely accessing servers through ILO with specific IP address to make sure all the software patches are up to date and valid
- Hardware installation & configuration of enterprise servers and cabling infrastructure
- Hardware Break/Fix replacement of FRUs
- Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams
- Troubleshooting and resolving Telco Connectivity issues
- Troubleshoot & Replace Network Switch equipment
- Communicate within a ticketing environment that is used and supervised by multiple internal and Cloud service owners
- Documentation of activities and build/modify SOPs
- Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables
- System power supplies and cabling install, fix and repair
- Execute small projects on my own and work with my manager in planning and executing larger local projects
- Knowledge of server/storage/network hardware
- Experience solving problems on servers, networking devices and IT equipment
- Inventory management experience
- Ordering, receiving, and shipping server parts
- Experience raising issues to Sr
- Onsite staff and management as needed
- IT Hardware Concepts knowledge (RAID, SAN)
Education
Bachelor's degree -
University of Karachi
Karachi11.2011
Skills
- DHCP configuration
- Network troubleshooting
- Windows administration
- System monitoring
- Software installation
- Remote desktop services
- IP address management
- User support
- Hardware maintenance
- DNS management
- Server management
- Group policy management
- Active directory
- File and print services
- Desktop troubleshooting
- Hardware troubleshooting
- System upgrades
- Device configuration
- Help desk software
- Server maintenance
- Helpdesk operations
- Problem-solving
- Technical support
Timeline
Junior System Administrator
Whiterock Medical Center
09.2022 - Current
Application Engineer
DXC Technology
04.2018 - 07.2022
Desktop Support
World Flight service
01.2017 - 01.2018
Infrastructure Support Engineer
Hewlett Packard Enterprise
11.2013 - 01.2017
Bachelor's degree -
University of Karachi
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