Thia Hilson

Medical Courier Driver

Veho

01.2015 - Current

Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
Properly documented all specimens received using Software.
Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
Supported team members during high-volume periods or absences by covering additional routes when necessary.
Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
Continuously updated knowledge of industry best practices for medical courier services through ongoing professional development opportunities.
Facilitated seamless handoffs of critical shipments to interdepartmental staff or external carriers as needed.