Thiago Mendes
Ankeny,IA
Summary
LinkedIn Profile: www.linkedin.com/in/thiago-mendes-4a997b264/
A professional with over 12 years of experience in account management, customer service, product sales, and building robust client relationships.
Self-oriented, quick learner, and focused on customer needs.
Possessing strong listening skills and the ability to multi-task, prioritize, and manage time effectively, I consistently deliver great performance as a team member.
From 2010 until 2022, I dedicated my career to Caixa, the federal bank of Brazil, excelling in various roles including Manager Assistant, Corporate Business and Customer Service Manager and Retail Manager.
I have been living in the U.S. since January 2023 with my wife, who received a promotion through her company and was invited to work in Ames, IA.
Overview
9
9
years of professional experience
Work History
Retail Manager
Caixa Economica Federal Bank
03.2020 - 11.2022
- Focused on prospecting new clients in order to build relationships based on trust and satisfaction, promoting profitable and sustainable business.
- Established over 300% revenue growth of loan balance. Between 2020 and 2021, the bank branch stood out as region's leader in percentage growth of loan and financing generation balance for companies. This result was established through proactive visitations and several referrals from clients.
- Proactive problem solving and ensuring company compliance.
- Supervise staff in operations such as account management, customer service, financial operations and other bank functions.
Corporate Business and Customer Service Manager
Caixa Economica Federal Bank
10.2017 - 03.2020
- Successfully increased loan generation balance by 400% until end of 2020.
- Focused on delivering tailored and individualized solutions to meet specific client requirements, driving business growth, enhancing client retention, and elevating client's relationship.
- Thought strategically to support key business decisions.
- Collaborated in team-based environment across different functional groups.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Customer Service Manager Assistant
Caixa Economica Federal Bank
09.2013 - 08.2017
- I gained valuable experience as key member of the team responsible for launching a new bank branch.
- I concentrated on acquiring new clients within my sector, specifically dedicated to corporate accounts.
- Established growth of client base by over 300 clients through proactive prospecting, which played a crucial role in my promotion for my first managerial role.
- Adhered to all company standards to ensure that customers received optimal care and service while banking.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Postgraduate Course - Finance
Open School Of Brazil
Brazil06.2021
Bachelor's Degree - Law
University of Caxias Do Sul
Caxias Do Sul, RS, Brazil09.2014
High School Diploma -
CETEC - University of Caxias Do Sul
Caxias Do Sul, RS, Brazil12.2007
Profession Relevant Skills
- Adept at performing under pressure or on tight deadlines.
- Problem solving
- Excellent critical thinking capacity and application.
- Quick Learning
- Multi-tasker
- Resiliency
- Relation Building
- Strong work ethic and drive to perform.
- Able to work alone or among a larger group.
- Creativity and Innovation
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Retail Manager
Caixa Economica Federal Bank
03.2020 - 11.2022
Corporate Business and Customer Service Manager
Caixa Economica Federal Bank
10.2017 - 03.2020
Customer Service Manager Assistant
Caixa Economica Federal Bank
09.2013 - 08.2017
Postgraduate Course - Finance
Open School Of Brazil
Bachelor's Degree - Law
University of Caxias Do Sul
High School Diploma -
CETEC - University of Caxias Do Sul
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
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