Kirk Miller
Retail Management
Canonsburg,PA
Summary
Driven Retail Manager with more than 3 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Retail Manager
Metro PCS By T-Mobile
Canonsburg, PA
09.2018 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained team members in successful strategies to meet operational and sales targets.
Customer Service Representative
Sheetz
Canonsburg, PA
11.2017 - 08.2018
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Shenadoah High School
Sarahsville, OH 08.2008 - 06.2011
Skills
Merchandising operations
Team Leadership
Principals of upselling for revenue enhancement
Superior customer service skills
Timeline
Retail Manager
Metro PCS By T-Mobile
09.2018 - Current
Customer Service Representative
Sheetz
11.2017 - 08.2018
High School Diploma -
Shenadoah High School
08.2008 - 06.2011