Thiago Rodrigues
San Francisco,CA
Summary
Hardworking Flight Operation Manager skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Operations Manager
Specialized Helicopters Inc
08.2022 - Current
- Provided excellent customer service to individuals looking to fly helicopters in Bay Area ( Tours, Charters, Flight Training )
- Managed fleet of 5 Helicopters at Hayward Site
- Overseeing all aspects of flight operations, ensuring compliance with regulatory requirements and company policies
- Managing flight scheduling, crew assignments, and aircraft maintenance to ensure optimal utilization of resources
- Ensuring compliance with safety regulations and standards, and implementing corrective actions when necessary
- Staying up-to-date on industry trends and best practices, implementing new technologies and processes to improve flights
- Representing Specialized Aviation at industry events and conferences, building relationships
- Collaborate with QA team making sure website has no bugs.
Bilingual Operations Associate
Lyft Inc
02.2022 - 08.2022
- Provide excellent customer service to individuals looking to rent vehicles through Lyft Rentals platform
- Responsible for overseeing two sites in San Francisco
- Help manage out-of-service vehicles and coordinate with vendors to set up appointments for service
- Collaborated closely with QA team to enhance product quality
- Managed onsite day-to-day operations including out-of-service vehicles and lot management
- Assist customers with questions or concerns about their rental
- Trained workers in their daily tasks
- Managed fleet of 250 vehicles for both sites
customer service
Maserati of Virginia Beach
01.2019 - 12.2019
- Provided excellent, sales and leasing
- Worked with highly skilled people in high-class vehicles and had goals of selling 3 vehicles per month, as top performer I've continuously reached goals
- Also selling used vehicles reaching team goals every month
Mix Limousine LLC
06.2013 - 12.2018
- Manage and dispatch a fleet of 6 drivers
- Responsible for customer support, bookings, and reservations
- Organizing our fleet, making vehicles ready before customer pick-ups
- Provided 5 stars customer service
Education
. - English As A Second Language
City College of San Francisco
San Francisco, CA12.2012
Social Communication in Publicity And Advertising
Faculty Araguaia
BrazilLicense - Helicopter Pilot
Specialized Aviation
Hayward, CA07.2023
Skills
- Software QA Engineer
- Strong hands-on experience in Web- and Mobile-based applications testing
- Working knowledge of Agile (Scrum)
- Experienced in writing test documentation: test plans, test cases, test suites, etc
- Back-end testing to ensure data consistency on front-end by writing and executing SQL queries
- Experienced in different testing methodologies including Black Box, Gray Box, Smoke Testing, Functional Testing, Regression testing, GUI testing, System testing, Installation, Compatibility, and Load testing
- Created easily reproducible bug reports and tracked their status until a satisfactory resolution
- Technical Skills
- Platforms: Windows, Mac OS Mobile Platforms: Android, iOS Browsers: Google Chrome, Mozilla Firefox, Opera, Edge, Safari Testing Tools & Technologies: Chrome development tool, Charles Proxy, Postman, Android Studio, X Code
- Slack, Google sheets, Concur, Workday and Front - Helicopter Piloting
Certification
Coursera Course: Ask Questions To Make Data-Driven Decisions - Relationship Building
- Coursera Course: Foundations:Data,Data, Everywhere - Clear and Effective Communication
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Flight Operations Manager
Specialized Helicopters Inc
08.2022 - Current
Bilingual Operations Associate
Lyft Inc
02.2022 - 08.2022
customer service
Maserati of Virginia Beach
01.2019 - 12.2019
Mix Limousine LLC
06.2013 - 12.2018
. - English As A Second Language
City College of San Francisco
Social Communication in Publicity And Advertising
Faculty Araguaia
License - Helicopter Pilot
Specialized Aviation
Similar Profiles
Kaya SkinnerKaya Skinner
Ground Crew and Flight Operations Crew at Southern Lakes Helicopters Mt CookGround Crew and Flight Operations Crew at Southern Lakes Helicopters Mt Cook
Matthew Andrei BonitMatthew Andrei Bonit
Procurement Apprentice at Airbus Helicopters Philippines Inc.Procurement Apprentice at Airbus Helicopters Philippines Inc.
Ames MeyerAmes Meyer
Aerial Photographer/Reporter at SKY Helicopters, Inc.Aerial Photographer/Reporter at SKY Helicopters, Inc.
Perla EscobarPerla Escobar
Cleaner at J&r ConCleaner at J&r Con
Jonathan LatiefJonathan Latief
Field Research Intern at BIOMAField Research Intern at BIOMA