Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thiatha Milton

Miami Gardens,FL

Summary

Detail-oriented document management specialist with a solid record of success in customer service over 10+ years of progressive experience. Knowledgeable about organizing files and workflows according to company, client and project specifications. Desiring to apply expertise to challenging new role with your company.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Documentation Specialist

Convey Health Solutions
Miramar, FL
09.2013 - Current
  • Inspected and proofread documents to check accuracy.
  • Maintained documents by managing files following established procedures.
  • Promptly responded to requests for information while maintaining security.
  • Identified trends and provided feedback to customers on compliant documentation requirements for services provided.

Customer Service Representative

JPay
Miramar, FL
01.2010 - 09.2013
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Rate Plan Supervisor

American Express
Plantation, FL
02.2005 - 01.2010
  • Monitored activities to assess compliance with records policies and document management regulations.
  • Directed team to deliver accurate and well-written documents.
  • Researched and gathered information for inclusion in project documentation and deliverables.
  • Distributed project requirements, technical requirements and deadlines to team members and responded to questions.

Education

Some College (No Degree) - Business Administration and Management

Florida Memorial
Miami

Skills

  • Supervision & Leadership
  • Microsoft Office
  • Workflow Management
  • Good Work Ethic
  • Team Management
  • People Skills
  • Computer Skills

Certification

  • Licensed Realtor -2018

Timeline

Documentation Specialist

Convey Health Solutions
09.2013 - Current

Customer Service Representative

JPay
01.2010 - 09.2013

Rate Plan Supervisor

American Express
02.2005 - 01.2010

Some College (No Degree) - Business Administration and Management

Florida Memorial

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Thiatha Milton