Thiedel Fatimata Seck
Columbus,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McDonald's Fast Food Restaurant
02.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Zenith Academy HighSchool
Columbus, OH05.2024
Skills
- Product Knowledge
- Consultative Sales
- Complaint Resolution
- Information Security
- being the caregiver of my elderly grandma for 2 years
Languages
English
Full Professional
French
Limited Working
fulani/pulaar
Native or Bilingual
wolof
Native or Bilingual
Hasniya
Native or Bilingual
Affiliations
- I have been my grandmother caregiver for two years.
- Im very outspoken and passionate about everything work and life related
Timeline
Customer Service Representative
McDonald's Fast Food Restaurant
02.2021 - Current
High School Diploma -
Zenith Academy HighSchool
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