Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thielli Santos

Boca Raton,FL

Summary

Professional availability for general costumer services.

Reliable Servicer with substantial experience in providing exceptional customer service, maintaining equipment and ensuring smooth operations. Strong skills include problem-solving, communication and organization. Demonstrated success in identifying issues promptly and providing effective solutions to ensure optimal functionality. Committed to maintaining high standards of workmanship and efficiency.

Professional with legal authorization to work in the United States.

Overview

15
15
years of professional experience

Work History

Office Cleaner

JJL Cleaning Services
Boca Raton, FL
06.2020 - 07.2024
  • Vacuumed carpets in all areas of the office.
  • Swept and mopped floors throughout the office building.
  • Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
  • Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
  • Disinfected doorknobs, phones and other frequently-touched items.
  • Carrying out the entire cleaning routine.

Customer Services Assistant

McDonald's
Rio De Janeiro, Brazil
01.2014 - 08.2019
  • Provided customers with product information and resolved their issues in a timely manner.
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Contacted customers about potential service upgrades, new services and account changes.

Customer Service Cashier

Leader Magazine
Rio De Janeiro, Brazil
10.2009 - 03.2013
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.

Education

High School Diploma -

Colegio Estadual Rosaria Trota
Brazil
12-2003

Skills

  • Self Motivation
  • Routine Maintenance
  • Organizational Skills
  • Stocking supplies
  • Commercial Cleaning
  • Professionalism
  • Customer Complaint Resolution
  • Positive and responsible

Languages

Portuguese
Native/ Bilingual
Spanish
Professional
English
Limited

Timeline

Office Cleaner

JJL Cleaning Services
06.2020 - 07.2024

Customer Services Assistant

McDonald's
01.2014 - 08.2019

Customer Service Cashier

Leader Magazine
10.2009 - 03.2013

High School Diploma -

Colegio Estadual Rosaria Trota

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Thielli Santos