Thierney W. lavaud
Brooklyn,New York
Summary
Experienced automotive technician, knowledgeable in mechanic operation, automatic transmission assembly and general diagnostic testing. Strong multitasker with solid communication skills and a natural ability to work efficiently in team settings while also functioning well independently.
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed.
Overview
2
2
years of professional experience
Work History
Automotive Technician
Audi
2024.01 - Current
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Changed, rotated, and balanced tires on different types of vehicles.
- Repaired and replaced worn and damaged components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Completed customer orders and warranty services according to manufacturer specifications.
- Coordinated with parts department to determine availability of necessary components.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Performed safety and emissions inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Explained estimates and determined repair timelines to manage customer expectations.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Automotive Technician
Flight Captain Auto Parts
2022.04 - 2023.12
- Replace calipers, pads, etc..
- Oil changes
- Replace filters
- Suspension
- Engine work
- Brakes.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Changed, rotated, and balanced tires on different types of vehicles.
- Repaired and replaced worn and damaged components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Coordinated with parts department to determine availability of necessary components.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
High school -
Collège Frantz Pailliere
Queens, NYAutomotive Technology -
Lincoln Technical Institute
Queens, NY03.2022
Skills
- Oil changes
- Brakes & hydraulics
- Steering & suspension systems
- Automotive electrical
- Air conditioning & heating operations
- Troubleshooting, repair & inspection
- Customer service & communication
- Leadership & management skills
- Time management
- Hazardous waste management
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
Timeline
Automotive Technician
Audi
2024.01 - Current
Automotive Technician
Flight Captain Auto Parts
2022.04 - 2023.12
High school -
Collège Frantz Pailliere
Automotive Technology -
Lincoln Technical Institute
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