THIERNO Diallo

• Managed incoming communications, prioritized requests, and routed information efficiently.
• Maintained confidential records, files, and databases in organized condition.

• Served as primary point of contact for banquet staff and guests, resolving scheduling, setup, and service issues in real time

• Coordinated event logistics across multiple rooms and teams, ensuring setups met client specifications and deadlines

• Maintained and updated event records, setup sheets, and internal documentation to keep operations accurate and repeatable

• Troubleshot last-minute issues (AV setup, room configuration, equipment requests) and escalated to appropriate departments when needed

• Supported 50+ events with zero missed setup deadlines

• Identified inefficiencies in inventory processes and implemented improvements to enhance accuracy.
• Managed inventory flow and ensured accurate product tracking across distribution operations.
• Collaborated with team members to streamline fulfillment processes and enhance stock organization.
• Maintained attention to detail to uphold accuracy in fast-paced, deadline-driven environments.

• Processed transactions and resolved customer concerns in a fast-paced retail environment.
• Supported customers with product inquiries, order issues, and in-store assistance, contributing to high satisfaction levels.
• Improved customer record accuracy and efficiency by streamlining data entry processes.
• Collaborated with team members to enhance store workflow and elevate service quality.
• Managed inventory accuracy and organized stock, facilitating efficient restocking processes.