Thiery Douchard Pierre

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.

• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.

• Collaborated with team members to complete orders.

• Improved customer satisfaction by consistently providing friendly and efficient service.

• Operated register to process payments and collect cash payment for order totals.

• Kept food preparation area, equipment, and utensils clean and sanitary.

• Greeted customers at drive-thru and took food orders.

• Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.

• Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.

• Checked and restocked utensils and condiments in appropriate locations for guests.

• Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.

• Completed transactions accurately while maintaining superior cash handling skills and following security protocols.

• Became familiar with products to answer questions and make suggestions.

Assisted other team members to achieve goals.

• Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.

• Promoted a positive workplace culture through proactive collaboration with colleagues on various projects or initiatives within the restaurant setting.

• Cleaned and maintained all areas of restaurant to promote clean image.

• Delivered exceptional service as illustrated through multiple positive Yelp reviews.

• Observed customer purchases in line and differentiated between standard portions.

• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
• Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
• Advise the committee on independent decisions daily, addressing the best way to spend for greater profitability.
• Take customer complaints and provide advice for a better resolution approach.
• The information transmitted to the essential documents is sent to the committee for their appreciation.
• Prepare presentations and keep meeting minutes.
• Give my feedback on all products (Liquid soap, Pinol, and disinfectants) to ensure that the quality is good and that customers will be satisfied.

• Welcome visitors
• Schedule appointments and maintain calendars. Plan and coordinate meetings.
• Filing and archiving documents. Summarize the documents for the project manager.
• Collect and distribute mail. Prepare communications such as memos, emails, invoices, reports &correspondence.
• Write and edit communications, from letters to reports and educational documents.
• Create and maintain filing systems, both electronic and physical
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.