Thiesen Nickel
Wichita
Summary
Dynamic and empathetic professional with a proven track record at Butler Community College, excelling in customer service and conflict resolution. Skilled in ticketing systems and training new staff, I foster positive environments and enhance resident satisfaction through effective decision-making and timely issue resolution. Committed to operational improvements and team success.
Overview
4
4
years of professional experience
Work History
Help Desk Agent
Butler Community College
09.2024 - 05.2025
- Used ticketing systems to manage and process support actions and requests.
- Provided on-call support for issues related to Butler Community College Housing.
- Compiled and accurately entered data for each customer encounter to record in system.
Residential Assistant
Butler Community College
08.2024 - 05.2025
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Attended continuing training sessions on [Type] techniques and methods.
- Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
- Encouraged student participation in community and social university-sponsored programs.
- Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.
Busser
Knolla's Pizza
07.2021 - 01.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
Associate of Arts - Liberal Arts
Butler Community College
El Dorado05-2025
Skills
- Empathy and patience
- Training and mentoring
- Ticketing system expertise
- Stress tolerance
- Customer service
- Decision-making
Timeline
Help Desk Agent
Butler Community College
09.2024 - 05.2025
Residential Assistant
Butler Community College
08.2024 - 05.2025
Busser
Knolla's Pizza
07.2021 - 01.2025
Associate of Arts - Liberal Arts
Butler Community College
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