Brittany Wells
Auburndale,USA
Summary
Dynamic and results-driven professional with a proven track record at Midflorida Credit Union, excelling in customer service and technical support. Skilled in training and mentoring, I enhance team performance while fostering client relationships. My empathy and problem-solving abilities drive user satisfaction and operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Help Desk Agent
Midflorida Credit Union
Lakeland, FL
04.2024 - Current
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Documented service requests and tickets.
- Delivered technical assistance for online banking support, enhancing user satisfaction and optimizing system efficiency.
Office Assistant
Polk Air Conditioning
Auburndale, FL
03.2021 - 01.2024
- Managed daily office operations to ensure efficient workflow and communication among staff.
- Assisted in scheduling appointments and coordinating meetings for team members and clients.
- Maintained organized filing systems to streamline document retrieval and improve office efficiency.
- Assisted in managing stock inventory and processing orders. Supported team members in monitoring stock levels and replenishing supplies. Facilitated communication between suppliers and team members regarding order status.
Sales Lead
Macys Department Store
Winter Haven, FL
04.2014 - 01.2021
- Assisted cross-functional teams in executing store-wide events and promotions.
- Supported new sales associates through training and mentoring for improved performance.
- Utilized POS system for processing sales returns, online orders, and activating gift cards.
- Arranged merchandise racks and displays to create appealing visual environments.
- Promoted additional products to enhance sales and boost revenue.
- Cultivated client relationships through regular communication and tailored solutions.
- Facilitated team efforts to improve customer engagement and sales outcomes.
Education
High School Diploma - undefined
Auburndale High
Auburndale, FL01-2009
Skills
- Empathy and patience
- Customer service
- Training and mentoring
- Product knowledge
- Stress tolerance
- Call center operations
AWARDS/ RECOGNITION
Recognition of employee of the month and kudos
Timeline
Help Desk Agent
Midflorida Credit Union
04.2024 - Current
Office Assistant
Polk Air Conditioning
03.2021 - 01.2024
Sales Lead
Macys Department Store
04.2014 - 01.2021
High School Diploma - undefined
Auburndale High