THI HUONG PHAM
Port Townsend,WA
Summary
Hotel and hospitality skills with experience coordinating reservations, supporting front desk operations, and resolving guest concerns with professionalism. Known for clear communication, teamwork with housekeeping, and a steady focus on service quality, guest satisfaction, and smooth daily operations. Attentive listener capable of addressing and resolving issues promptly.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Housekeeper
Cogir Management USA
Port Townsend, Washington
07.2026 - Current
- Cleaned resident apartments and common spaces for Cogir Senior Living communities.
- Vacuumed carpets and mopped floors in hallways, dining rooms, and lounges.
- Replaced bed linens in resident rooms, ensuring a clean and comfortable environment for residents. and towels, tidied up rooms.
- Restocked bathroom supplies and housekeeping inventory to ensure resident comfort and satisfaction.
- Collected trash and soiled linens from rooms and service areas.
- Supported laundry tasks for resident clothing and facility linens.
- Reported maintenance concerns and safety hazards to enhance resident safety and facility upkeep.
- Used cleaning chemicals following proper guidelines.
Front Desk Receptionist Supervisor
Airport Saigon Hotel
HO CHI MINH
12.2018 - 04.2026
- Coordinated room reservations using hotel management software, contributing to improved occupancy rates.
- Provided detailed information about hotel services, local attractions, and transportation options to enhance guest experience.
- Oversaw front desk operations during shifts, ensuring smooth workflow and service quality.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Handled guest complaints professionally, resolving issues promptly and escalating to management when necessary.
- Managed incoming calls and took messages for team members.
- Provided a warm greeting to customers to create an inviting atmosphere. and made them feel welcome.
- Greeted guests warmly and provided check-in assistance at the hotel entrance.
Outside Counter
VIAGS
HO CHI MINH
10.2017 - 04.2018
- Handled customer complaints with empathy and professionalism.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to enhance service quality and efficiency.
- Maintained organized service areas for efficient customer interactions.
Education
Some College (No Degree) - Hotel Management
Saigontourist Hospitality College
HO CHI MINH Skills
Hotel Management & Reservation
- Guest Relations
- Complaint Resolution
Quality enhancement
- Client Communication
- Technical & Administrative
- Time Management
Problem Solving
- Informational Assistance
- Core Competencies
- Fluent in Vietnamese
- Interpersonal skills
- Room cleaning
- Laundry care
- Guest service
- Time management
Certification
- English for Tourism Professionals
Timeline
Housekeeper
Cogir Management USA
07.2026 - Current
Front Desk Receptionist Supervisor
Airport Saigon Hotel
12.2018 - 04.2026
Outside Counter
VIAGS
10.2017 - 04.2018
Some College (No Degree) - Hotel Management
Saigontourist Hospitality College