Summary
Overview
Work History
Education
Skills
Internship
Languages
Timeline
Generic

Thikra Mawry

Dearborn Heights,MI

Summary

With over a decade of customer service experience, I offer expertise in multitasking, meeting deadlines, and effective collaboration to achieve shared objectives. I have a proven track record as an innovative thinker in high-level strategic environments and now aim to transition into Newfield. My background equips me with the skills to provide valuable insights and develop strategic initiatives that drive success. Eager to leverage these transferable skills to make a meaningful impact in this new professional landscape.

Overview

11
11
years of professional experience

Work History

Advisory Board Member

Verizon
01.2024 - Current


  • Participated in regular board meetings to provide constructive feedback on proposed projects or plans that aligned with the organization''s mission statement.
  • Assisted in the development of long-term business strategies, ensuring sustainable growth and profitability.
  • Developed comprehensive performance metrics to evaluate organizational success and drive continuous improvement initiatives.
  • Conducted meetings with general managers of the MI territory to provide feedback and concerns to the Board
  • Facilitated meet and greet with VP of operations and VP of marketing with local officials in hope to build a relationship with local community and the store.

Sales Specialist

Verizon
08.2022 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong customer relationships through consistent communication and effective listening
  • Provided first-rate service to all customers and potential customers.
  • Achieved monthly quota
  • Open and close store as key holder


Patient Observation

Beaumont Hospital
09.2018 - 09.2019
  • Observing the patient, ensuring that he or she is not endangering themselves or others
  • Logging every 15 min of what the patient is doing
  • Keeping any objects of what could harm them away from them.

Retail Operations Specialist

Xfinity Store
07.2018 - 06.2019
  • Responsible for the entire store inventory, ensuring all returns are shipped on the scheduled time, meeting deadlines for new launches, resets making sure the store is 100% compliant on the due date
  • Submitting tickets for issues and following through to the resolution
  • Receiving inventory upon arrival, sending out any defective inventory
  • Ensuring the store is fully stocked with phone accessories
  • Putting up new advertisements, new phones, new equipment in the case of a launch of a new phone
  • Greeting and checking in customers as they come in, take equipment from the customers
  • Conducting weekly cycle counts to ensure the store is not missing nor needing any additional accessories, phones etc
  • Once a month conduct a full physical count of the entire store to review all the inventory within the store.

Sales Consultant

Xfinity Store
10.2013 - 08.2022
  • Responsible for assisting customers with all aspects of sales and service ensuring an excellent customer experience
  • Using knowledge, tools & technology along with a passion and desire to help
  • Recognized in the Top 5% for Elite in 2016
  • Consistently achieved sales goals every month and conducted team huddles every day for motivation and product support.

Education

Henry Ford College
Dearborn, MI

Skills

  • Works well under pressure
  • Interpersonal skills
  • Master in sales techniques
  • Upbeat, friendly and positive
  • Highly responsible and reliable
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Strategic Thinking
  • Leadership experience
  • Customer Relations
  • Diversity and Inclusion
  • Crisis Management
  • Innovative Mindset
  • Organizational Leadership
  • Strategic Planning

Internship

John D. Dingell VA Medical Center, Detroit, MI, 09/01/12, 06/01/13, -Over 100 hours of volunteer work which involved scheduling transportation for patients.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Advisory Board Member

Verizon
01.2024 - Current

Sales Specialist

Verizon
08.2022 - Current

Patient Observation

Beaumont Hospital
09.2018 - 09.2019

Retail Operations Specialist

Xfinity Store
07.2018 - 06.2019

Sales Consultant

Xfinity Store
10.2013 - 08.2022

Henry Ford College
Thikra Mawry