Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thilakshan Antonypeter

Beavercreek,OH

Summary

Dynamic and detail-oriented Technical Support Specialist with hands-on experience in incident management, remote support, and customer service. Proven track record of resolving complex technical issues efficiently while maintaining strong client relationships. Highly adaptable with a focus on teamwork, clear communication, and continuous improvement in IT support environments.

Overview

3
3
years of professional experience

Work History

Technical Support Specialist

7-eleven
05.2025 - Current
  • Resolved a variety of technical issues, improving customer and store satisfaction.
  • Troubleshot network outages and connectivity problems with quick turnaround.
  • Delivered remote support and maintained accurate support records.
  • Escalated critical incidents to higher tiers for swift resolution.

Help Desk Operator

7-eleven
06.2024 - 05.2025
  • Handled over 100 calls daily, ensuring prompt resolution for end users.
  • Streamlined workflows and contributed to faster response times.
  • Authored internal troubleshooting guides and trend reports.
  • Supported critical system escalations and end-user concerns.

Retail Associate

Ross Dress for Less
07.2022 - 08.2024
  • Maintained a welcoming retail environment while exceeding sales goals.
  • Provided excellent customer service and trained new team members.

Education

Bachelor of Science - Cloud Computing

Western Governors University
Salt Lake City, UT
05-2027

No Degree - Information Technology And Cybersecurity

Wright State University
Dayton, OH

High School Diploma -

Beavercreek High School
Beavercreek, OH
05-2022

Skills

  • Technical Troubleshooting
  • Remote Desktop Support
  • Incident & Escalation Management
  • Hardware & Software Configuration
  • Microsoft Email Systems
  • Customer Service & Communication
  • Documentation & Knowledge Sharing

Languages

English
Native or Bilingual
Tamil
Professional Working

Timeline

Technical Support Specialist

7-eleven
05.2025 - Current

Help Desk Operator

7-eleven
06.2024 - 05.2025

Retail Associate

Ross Dress for Less
07.2022 - 08.2024

Bachelor of Science - Cloud Computing

Western Governors University

No Degree - Information Technology And Cybersecurity

Wright State University

High School Diploma -

Beavercreek High School

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