Thimasha Kalubowila Withanalage
Hyde Park
Summary
Passionate, professional, and dedicated individual excelling in competitive environments that foster employee development and organizational growth. Strong analytical, interpersonal, and organizational skills drive commitment to enhancing goals through effective communication and organizational strategies. Objective is to implement solutions that drive the organization towards its objectives while cultivating a positive workplace culture. Continuously improving strategies to contribute to personal growth and long-term success of the company.
Overview
7
7
years of professional experience
Work History
Teacher
Kids Place Learning Center
08.2024 - Current
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
Assistant Manager - Brand Quality Assurance
John Keells Holding PLC - Cinnamon Hotels and Resorts
07.2023 - 05.2024
- Oversee daily operations, ensuring adherence to brand standards, HR policies and legal compliance
- Facilitate team meetings and training sessions to improve employee performance and foster a culture of continuous improvement
- Develop and implement business continuity plans for hotels and resorts, with a focus on workforce planning and employee safety.
- Collaborate with HR and management teams to ensure compliance with labor laws, employee benefits, and workplace regulations
- Reporting / implementing corrective actions based on audit findings to improve HR processes and enhance overall team effectiveness
- Develop and maintain compliance reporting systems to track all areas which require further training and regulatory adherence
Senior Executive - Brand Quality Assurance
John Keells Holding PLC - Cinnamon Hotels and Resort
07.2022 - 07.2023
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Spearheaded HR quality assurance initiatives, analyzing employee performance and organizational practices against industry benchmarks to drive continuous improvement and compliance with HR standards.
- Defined and implemented structured HR activities within the quality system, ensuring that the right talent, training, and processes were aligned through the development of an HR quality assurance model, aimed at achieving organizational consistency and performance excellence.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
- Scheduled and chaired quality review meetings/trainings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Executive - Brand Quality Assurance
John Keells Holding PLC - Cinnamon Hotels and Resort
03.2020 - 07.2022
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Monitored and evaluated the periodic performance of social media platforms for Cinnamon, comparing key metrics against competitors to identify trends, areas for improvement, and growth opportunities.
- Developed and reviewed comprehensive brand documentation for operational and center-driven functions, ensuring HR strategies were reflected in the organization’s branding and communication efforts.
- Ensured brand consistency across all touchpoints by implementing quality assurance systems, driving consistency in observation, training, HR practices, employee satisfaction to reinforce the company’s values and vision.
Executive - Marketing
Jetwing Hotels
09.2019 - 03.2020
- Spearheaded the development and execution of social media strategies, crafting engaging content that boosted brand visibility and promoted Jetwing Hotels' events, services, and employee engagement initiatives.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Pioneered new HR-focused collaboration opportunities, enhancing Jetwing Hotels' brand image through strategic partnerships and creative internal communications campaigns.
- Analyzed social media metrics and feedback to refine engagement strategies, leading to increased brand awareness and stronger connections between the organization and its employees across Facebook, Instagram, and Twitter.
- Integrated employee feedback into social media content, ensuring HR objectives such as talent attraction, employee retention, and organizational culture were effectively communicated, further reinforcing Jetwing Hotels' reputation as a top employer
- Effectively communicated with internal and external collaborators, forging strategic partnerships with the hotels and industry stakeholders
Internship - Brand Quality Assurance
Cinnamon Hotels & Resorts
09.2018 - 09.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in auditing programs, increasing proficiency and expanding technical skill set.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Internship - Customer Affairs
Sri Lankan Airlines Limited
05.2018 - 09.2018
- Assisted senior leadership in analyzing customer feedback to optimize retention strategies.
- Streamlined processes for responding to customer complaints, fostering improved satisfaction.
- Collaborated cross-functionally to ensure teams were aligned on customer concerns and operational challenges.
- Facilitated effective interdepartmental communication to drive quick, solution-oriented actions.
- Contributed to fostering customer loyalty by supporting proactive and employee-driven problem-solving initiatives.
Education
MBA -
University of West London
United Kingdom10-2023
Bachelor of Science - International Business Management
University of Plymouth
United Kingdom12.2018
Human Resources Management - Certificate Course -
International Career Institute
Australia05-2014
High School Diploma -
Sri Lankan International School Jeddah
Saudi Arabia06-2013
Skills
- Observation
- Communication
- Critical Thinking
- Teamwork
- Team leadership
- Training development
Leadership Roles
- Active Announcer / Compere
- Senior Deputy Head Prefect at Sri Lankan International School Jeddah, Kingdom of Saudi Arabia (2012)
- Vice President Education in Toastmaster Club (Gavel Club) at Sri Lankan International School Jeddah, Kingdom of Saudi Arabia (2011)
- President of The English Literary Association at Sri Lankan International School Jeddah, Kingdom of Saudi Arabia (2011)
Achievements
- Ensuring audit checklists are completed and report finding to seniors
- Handling hotel audits, social media audits and website audits
- Assisting seniors with identifying areas for improvement and regular updating of customer feedback
- Assisted the seniors on research based on brand development specs to be implemented at Hotels and Resorts
- Assisted seniors in identifying customer feedback to improve retention strategies.
- Enabled quick response to complaints, enhancing customer satisfaction.
- Collaborated with teams to ensure operational awareness of customer issues.
- Facilitated effective communication between departments for swift action.
- Contributed to maintaining customer loyalty through proactive problem-solving.
Awards
Active Announcer / Compere Senior Deputy Head Prefect (2012)
Vice President Education in Toastmaster Club (Gavel Club) (2011)
President of The English Literary Association (2011)
Winner of Speech competitions
Timeline
Teacher
Kids Place Learning Center
08.2024 - Current
Assistant Manager - Brand Quality Assurance
John Keells Holding PLC - Cinnamon Hotels and Resorts
07.2023 - 05.2024
Senior Executive - Brand Quality Assurance
John Keells Holding PLC - Cinnamon Hotels and Resort
07.2022 - 07.2023
Executive - Brand Quality Assurance
John Keells Holding PLC - Cinnamon Hotels and Resort
03.2020 - 07.2022
Executive - Marketing
Jetwing Hotels
09.2019 - 03.2020
Internship - Brand Quality Assurance
Cinnamon Hotels & Resorts
09.2018 - 09.2019
Internship - Customer Affairs
Sri Lankan Airlines Limited
05.2018 - 09.2018
MBA -
University of West London
Bachelor of Science - International Business Management
University of Plymouth
Human Resources Management - Certificate Course -
International Career Institute
High School Diploma -
Sri Lankan International School Jeddah
Similar Profiles
Anita MatlockAnita Matlock
Childcare Provider at Kids R Kids Learning CenterChildcare Provider at Kids R Kids Learning Center
Sophia SansburySophia Sansbury
Teacher at Kids R Kids Child Care Learning CenterTeacher at Kids R Kids Child Care Learning Center
Claudia ClarkeClaudia Clarke
Early Education Teacher at Wow Kids kids Learning centerEarly Education Teacher at Wow Kids kids Learning center