Thi Minh San Luong
Activities Coordinator
Silver Spring,MD
Summary
Resourceful and self-directed Activities Coordinator assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in assisted living community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of elderly and disabled residents with enthusiasm and compassion to set measurable participation goals within plan of care.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Activities Coordinator
Vietnamese American Services
04.2022 - 01.2024
- Developed strong relationships with community partners, expanding available resources for program offerings.
- Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Increased awareness of available programs through targeted marketing campaigns within the community setting.
- Evaluated participant feedback to continuously improve programming quality and relevance.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Implemented successful fundraising initiatives to support special events or outings for participants.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Partnered across departments to run smooth, professional events and activities.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
- Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
- Ensured safety and compliance with local regulations by conducting regular audits of program spaces, equipment, and materials.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
- Collaborated with interdisciplinary teams to provide holistic care and support for residents'' needs.
- Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Maintained and ordered supplies for activities.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Store Associate/Retail Cashier
Aldi Food Market
11.2021 - 04.2023
- Aided marketing initiatives such as creating eye-catching displays and distributing promotional materials to boost brand awareness and sales.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Developed strong rapport with customers and created positive impression of business.
Caregiver
CarePeople Home Health
01.2021 - 04.2022
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Administrative Assistant
U.S. Department Of State
12.2003 - 08.2020
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
MBA - Business Management
La Trobe University
Hanoi, Vietnam03.2008
Bachelor of Arts - English-as-a-Second-Language Education
Hanoi University
Hanoi, Vietnam09.1996
Skills
- Attention to Detail
- Senior Activities Planning
- Team Leadership
- Calendar Management
- Marketing knowledge
- Team building
- Special Needs Programming
Languages
English
Full Professional
Vietnamese
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsPersonal development programsAccomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved 60 participants within one and half year (which was the capacity allowed by Department of Health) by completing marketing strategies with accuracy and efficiency.
- Supervised team of 5 staff members.
- Collaborated with team of 9 in the development of Adult Daycare Center
Likes taking care of others
I like taking care of others, especially the lonely elderly because I live far away from my parents. I miss them and while taking care of seniors I feel like I have chance to take care of my own parents. While I was working at VAS Adult Daycare Center, thinking of the seniors of how their lives had changed since they joined us motivated me a lot. It was just like a God's gift to me. I hope I will get a similar job.
Timeline
Activities Coordinator
Vietnamese American Services
04.2022 - 01.2024
Store Associate/Retail Cashier
Aldi Food Market
11.2021 - 04.2023
Caregiver
CarePeople Home Health
01.2021 - 04.2022
Administrative Assistant
U.S. Department Of State
12.2003 - 08.2020
MBA - Business Management
La Trobe University
Bachelor of Arts - English-as-a-Second-Language Education
Hanoi University
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