Summary
Overview
Work History
Education
Skills
Timeline
Generic
THIMYDIEU LE

THIMYDIEU LE

Houston,TX

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

5
5
years of professional experience

Work History

Loan Operations Manager

Ocb Bank
02.2017 - 08.2022
  • Streamlined loan operations by implementing efficient processes and reducing turnaround time.
  • Enhanced customer satisfaction by providing timely and accurate loan processing services.
  • Managed a team of loan processors, ensuring adherence to regulatory compliance and industry best practices.
  • Developed and maintained key relationships with external partners, resulting in increased business referrals.
  • Successfully resolved complex customer service issues, resulting in increased customer retention rates and positive feedback from clients.
  • Served as a key liaison between loan operations and other departments, fostering positive relationships that contributed to overall company success.

Education

Degree - Business Administration

HUTTECH
VIET NAM
10.2013

Skills

  • Loan Documentation Mastery
  • Relationship Building Aptitude
  • Teamwork and Collaboration
  • Conflict Resolution Strategies
  • Training and Development
  • Sales Planning
  • Business Planning
  • Sales Team Training
  • Client Relationship Management
  • Profitability Optimization
  • Performance Management
  • KPI Tracking

Timeline

Loan Operations Manager

Ocb Bank
02.2017 - 08.2022

Degree - Business Administration

HUTTECH

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THIMYDIEU LE