Thi My Tam Nguyen
San Francisco,United States
Summary
Reliable supervisoroffering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in comfort areas and flexible with changing business needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Associate
CVS Pharmacy
San Francisco, CA
02.2024 - Current
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
Shift Leader
Peet's Coffee
San Francisco, CA
06.2021 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Retail Assistant
Apple Store
San Francisco, CA
07.2022 - 08.2023
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Associate Of Arts And Sciences - Nursing
City College of San Francisco
San Francisco, CA05.2024
Diploma -
Sam Francisco International High School
San Francisco, CA05.2021
Skills
- Customer Assistance
- POS system operations
- Time management skills
- Conflict Resolution
- Organizational abilities
- Cash handling and management
- Reports and documents
- Written and verbal communication
- Work Ethic and Integrity
- Teamwork and Collaboration
- Interpersonal Communication
- Adaptable and Flexible
Certification
- Certificate of Achievement, North East Medical Service clinic, 98 hour
- Academic Excellence Certificate
- Extracurricular Achievement Certificate
- Leadership and Service Certificate
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Store Associate
CVS Pharmacy
02.2024 - Current
Retail Assistant
Apple Store
07.2022 - 08.2023
Shift Leader
Peet's Coffee
06.2021 - Current
Associate Of Arts And Sciences - Nursing
City College of San Francisco
Diploma -
Sam Francisco International High School