Thinia Souza
Brockton,MA
Summary
Accomplished Medical Receptionist with a proven track record at Renal Medical P.C, excelling in HIPAA compliance and patient registration. Demonstrated ability to manage patient scheduling and records maintenance efficiently, enhancing office operations. Skilled in both medical terminology and fostering positive patient interactions, significantly improving patient experience and operational efficiency.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Renal Medical P.C
01.2010 - Current
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for physicians, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained records by recording, obtaining, and updating personal and financial information.
- Welcomed patients and visitors per day via telephone and in person.
- Aided with prescription refill requests.
- Reviewed and sent medical records to other physicians upon request.
Medical Records
SMG Whitman
03.2007 - 12.2009
- Updated patient and office medical records to comply with company and regulatory standards.
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Reviewed and sent medical records to other physicians upon request.
- Assembled and maintained patient medical records and other documents related to patient care.
Education
Brockton Champion High School
Brockton, MAGED -
Massasoit Community College
Brockton, MASkills
- Data Entry
- Call patients will results (labs ,u/s)
- Medical Terminology
- Insurance Verification
- Prior Authorizations
- Books U/S MRi /BX
- Electronic Medical Records
- Patient Registration
- Appointment Scheduling
- Patients Prescriptions
- Patient Scheduling
- EMR / EHR
- Telephone Etiquette
- Medical Records Management
- Referral Verifications
Timeline
Medical Receptionist
Renal Medical P.C
01.2010 - Current
Medical Records
SMG Whitman
03.2007 - 12.2009
Brockton Champion High School
GED -
Massasoit Community College
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