Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Thinura Kachchakaduge

Newark,CA

Summary

Driven and ambitious professional with a relentless passion for finance and an unwavering commitment to excellence. Eager to thrive in the mortgage industry, leveraging meticulous attention to detail, exceptional communication prowess, and a steadfast dedication to surpassing targets. Committed to delivering exceptional service, ensuring client satisfaction, and empowering individuals to achieve their homeownership aspirations through innovative financial solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Park James Hotel
06.2023 - 12.2023
  • Provided top-tier customer service at a 5-star luxury hotel, managing guest inquiries, requests, and concerns with promptness and professionalism.
  • Executed flawless check-in and check-out procedures, tailored each guest experience, and collaborated with colleagues to deliver personalized service, earning accolades for exceptional hospitality.

Cashier

Lowe's
02.2022 - 08.2022
  • Delivered exceptional customer service, processed various transactions accurately, assisted customers with product inquiries, and ensured cleanliness and organization at the checkout area.
  • Collaborated with colleagues to address customer concerns and contribute to the overall success of the store.

Cashier

Best Buy
11.2021 - 01.2022
  • Provided attentive customer service, processed transactions accurately and efficiently, and assisted customers with product inquiries, contributing to a positive shopping environment.
  • Collaborated with team members to achieve sales targets and promote a culture of teamwork and customer focus.

Cashier / Expo

Nick The Greek
06.2020 - 08.2021
  • Provided outstanding customer service, managed guest orders, processed transactions accurately, managed food orders as an expo, and maintained cleanliness and organization in the dining area.
  • Collaborated with kitchen and serving staff to streamline operations and exceed guest expectations.

Education

Bachelor of Science - Business Administration, Finance Concentration

San Jose State University
San Jose, CA

Skills

  • Community Relations
  • Team player mentality
  • Professionalism and Courtesy
  • Service Minded
  • Cooperative Attitude
  • Honest and Dependable
  • Work Ethic and Integrity
  • Problem-Solving

Accomplishments

  • Gold Medal Martial Arts: Black Belt
  • Amgen Starhacks Hackathon Finalist (Beginner Creative Programming)
  • 2016 Taekwondo Sparring State Champion

Certification

  • Mortgage Loan Officer (MLO) License Estimated Completion Date: March 2024
  • Real Estate License Estimated Completion Date: April 2024
  • Certifications: Introduction to Social Media Marketing Provided by Meta (Coursera) Completion Date: April 2024
  • Sales and CRM Overview Provided by Salesforce (Coursera) Completion Date: April 2024
  • Successful Negotiation: Essential Strategies and Skills Provided by University of Michigan (Coursera) Completion Date: April 2024

Timeline

Guest Service Agent

Park James Hotel
06.2023 - 12.2023

Cashier

Lowe's
02.2022 - 08.2022

Cashier

Best Buy
11.2021 - 01.2022

Cashier / Expo

Nick The Greek
06.2020 - 08.2021

Bachelor of Science - Business Administration, Finance Concentration

San Jose State University

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Thinura Kachchakaduge