THIRZA ZELAYA
Richmond,TX
Summary
Technology Professional with proven achievements and success in the field. A hands-on leader with deep-rooted experience with a library of systems, software and hardware who is committed to leveraging new technologies to optimize business performance. In-depth knowledge and creativity in improving processes and end-user experience and supervising critical systems and applications. A trusted and valued team player with a proven track record of success. Adept at working effectively in a fast-paced environment with competing priorities. Strong interpersonal skills and proven decision-making and problem-solving abilities. Seeking a role with an organization that values a well experienced and strong team member with the ability to learn quickly. Ambitious Network Technician proud to offer maximal uptimes and optimal network performance. Approaches each repair and maintenance task with deep respect for network users and meticulous attention to technical detail. Ready to serve as first line of defense against network downtimes and business operations disruptions.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Office Manager
Define Painting, LLC
01.2016 - Current
- Implement updates and modifications to website functionality utilizing change management process
- Manage accounts payable (AP) and receivables (AR) including processing of invoices both sales and vendor, check processing, AP/AR filing and documentation
- Build strong customer relationships resulting in 40% increase in new business projects
- Improved tax filing accuracy by 50% through improved accuracy of data capture and entry.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Network Specialist
Christian Community Service Center (CCSC)
01.2015 - 01.2016
- Managed servers, LAN hardware and security for all CCSC sites including management of websites
- Created agency wide report that conveyed CCSC program outcomes for board members
- Developed technology standard operating procedures that provided written protocols and guidance to staff
- Performed daily troubleshooting, system upgrades conversions and file maintenance
- Managed purchasing, billing, installation of hardware, software licenses while maintain inventory and anticipated upcoming needs
- Implemented regular backups and disaster recovery plans, safeguarding against data loss from unforeseen events.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Collaborated with external consultants and vendors as needed, ensuring timely delivery of high-quality networking solutions that meet or exceed organizational requirements.
Data Analyst
KBM
01.2008 - 01.2013
- Strategized and implemented correction actions to daily production issues regarding sensitive customer files
- Identified and investigated data by applying queries while monitoring Oracle and Sybase databases
- Implemented corrective actions to error warning messages resulting in a decrease of our customers down time
- Handled and managed requests for data / research information used for our clients sensitive data for marketing purposes
- Documented system and application procedures and processes
- Monitored, analyzed and addressed reliability and performance issues
- Analyzed problems, develop creative solutions and assess risks/benefits
- Managed workflow and service request through client call ticketing system (Remedy).
Education
Associate of Arts - Information Technology
University of Phoenix
Phoenix, AZ09.2012
Skills
- Conflict Resolution
- Project Management
- Bookkeeping
- Data Entry
- Network Management
- LAN/WAN
- Tier Customer Support
- Great Communication
- Detail-Oriented
- Network performance monitoring
- Network Troubleshooting Abilities
- Customer Support
- End-user support
- Incident Response
- Mainframe environments
Certification
CCNA/Cisco Certified Networking Associate, Cisco Systems, Houston, TX (2001)
Languages
Spanish
Limited Working
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion.
- Achieved the above by introducing accounting software for several tasks.
- Sourced, negotiated and secured Residential Bids and contracts totaling over 300,000 in revenue.
Timeline
Office Manager
Define Painting, LLC
01.2016 - Current
Network Specialist
Christian Community Service Center (CCSC)
01.2015 - 01.2016
Data Analyst
KBM
01.2008 - 01.2013
Associate of Arts - Information Technology
University of Phoenix
CCNA/Cisco Certified Networking Associate, Cisco Systems, Houston, TX
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefitsCareer advancement401k matchPaid time off4-day work weekWork from home optionStock Options / Equity / Profit SharingTeam Building / Company RetreatsFlexible work hoursPersonal development programsQuote
The supernatural is the natural not yet explained.
Elbert Hubbard
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Windows
Macintosh
Quickbooks
Office Suite
Interests
Latin Dance
Movies
Traveling
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