Thitima Infortuno
Seattle,WA
Summary
Dynamic bartender with expertise in cocktail preparation and customer engagement. Proven ability to resolve issues swiftly and enhance guest experiences through effective communication.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Craft Bartender/Lead Server Trainer
The Alley
Seattle, Washington
07.2025 - Current
- Crafted unique cocktails using fresh ingredients and innovative recipes.
- Ensured cleanliness and organization of bar area, enhancing customer experience during shifts.
- Provided exceptional customer service in a high-volume bar environment.
- Assisted in training new bartenders on drink preparation and service standards.
- Responded quickly to customer requests or complaints in a timely manner.
- Coordinated with team members to develop seasonal drink menus and promotions, driving customer engagement.
- Engaged with customers to understand their beverage preferences. to recommend beverages based on preferences and trends.
- Performed opening and closing duties such as restocking supplies, cleaning work areas.
- Operated cash registers accurately when processing payments from customers.
Cook/Server/Bartender
Srivilai Thai Cuisine
Seattle, Washington
01.2018 - 05.2026
- Prepared authentic Thai dishes using traditional techniques and fresh ingredients.
- Managed kitchen inventory to maintain freshness and quality of food items.
- Monitored cooking times to ensure optimal flavors and presentation of dishes.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Collaborated with kitchen staff to facilitate timely food delivery and enhance service flow.
- Maintained composure during busy periods, delivering exceptional customer service to guests.
- Assisted in training new staff on service standards and menu items.
Server/Bartender
Bang Bar Thai Restaurant
Seattle, Washington
05.2025 - 11.2025
- Delivered exceptional customer service in fast-paced restaurant environment, ensuring guest satisfaction and repeat business.
- Prepared and served a variety of beverages and cocktails efficiently.
- Maintained cleanliness and organization of the bar and dining areas.
- Collaborated with kitchen staff to ensure timely food service for guests.
- Handled customer inquiries and resolved issues promptly and professionally.
- Welcomed guests warmly upon arrival with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Engaged customers in pleasant conversations to enhance their bar experience and foster a welcoming atmosphere.
- Managed cash register and processed payments accurately during shifts.
Server
Little Donkey
Seattle, Washington
08.2024 - 04.2025
- Delivered exceptional customer service, ensuring memorable dining experiences.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials, enhancing customer satisfaction and boosting profits.
- Effectively handled customer inquiries and resolved complaints promptly.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained cleanliness of dining area and tables throughout shifts.
- Recommended dessert options to enhance customer experience, appetizers, and specialty drinks, contributing to increased sales.
Education
High School Diploma -
Kanchanapisekwitthayalai Kalasin School
Thailand09-2014
Skills
- Cocktail preparation
- Food safety compliance
- Cash handling and POS
- Order processing
- Team collaboration
- Attention to detail
- Time management
- Training and mentoring
- Effective communication
- Problem solving
- Conflict resolution
- Positive customer engagement
Languages
Thai
Professional
English
Professional
Laos
Professional
Certification
- Food Handling License
- Liquor License
Timeline
Craft Bartender/Lead Server Trainer
The Alley
07.2025 - Current
Server/Bartender
Bang Bar Thai Restaurant
05.2025 - 11.2025
Server
Little Donkey
08.2024 - 04.2025
Cook/Server/Bartender
Srivilai Thai Cuisine
01.2018 - 05.2026
High School Diploma -
Kanchanapisekwitthayalai Kalasin School