Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Thitiporn Howe

Coconut Creek,Florida

Summary

Experienced service bartender with a strong foundation in customer relations and teamwork within the upscale dining industry. Holder of a Bachelor's degree in Political Science and currently pursuing an AS degree in Computer Data Management, specializing in data analysis. Proficient in a wide range of skills including Big Data management, SQL querying, advanced spreadsheet manipulation, programming languages, statistical analysis, and Power BI visualization. Combining analytical prowess with marketing skills to uncover actionable insights. Eagerly seeking a data analyst role to apply data-driven expertise and contribute to informed decision-making.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Bartender

Houston's, Hillstone Restaurant Group
06.2023 - Current
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Virtual Personal Administrative Assistant

Wheel Haus
05.2022 - 07.2023
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Organized and managed team tasks using Trello and Asana.
  • Developed complex reports in Excel for cost reporting.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Restaurant Manager

Moon Thai & Japanese
02.2023 - 05.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Senior Flight Attendant

Kuwait Airways
08.2015 - 12.2020
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.

Lactation Consultant

Nom Mae
01.2014 - 09.2017
  • Assessed needs of new mothers and advised mothers about child care topics.
  • Demonstrated how to express milk and store it in bottles for later feeds.
  • Developed and implemented over 100 individual breastfeeding plans in 3 years.
  • Created online collection of breastfeeding educational resources for patients and community.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
  • Implemented health promotion campaigns to raise awareness of health-related issues.

Education

Associate of Science - Data Management Technology

Broward College
Fort Lauderdale, FL
12.2024

Bachelor of Arts - Political Science And Government

Ramkhamhaeng University
Bangkok, Thailand
11.2016

Skills

  • Personalized Service
  • Hospitality Management
  • Food and Beverage Management
  • Hospitality and Guest Service

Certification

Google Data Analytics Certificates, Coursera

Languages

Thai
Native or Bilingual
English
Professional Working
Korean
Elementary
Hindi
Elementary

Timeline

Service Bartender

Houston's, Hillstone Restaurant Group
06.2023 - Current

Restaurant Manager

Moon Thai & Japanese
02.2023 - 05.2023

Virtual Personal Administrative Assistant

Wheel Haus
05.2022 - 07.2023

Senior Flight Attendant

Kuwait Airways
08.2015 - 12.2020

Lactation Consultant

Nom Mae
01.2014 - 09.2017

Associate of Science - Data Management Technology

Broward College

Bachelor of Arts - Political Science And Government

Ramkhamhaeng University

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Thitiporn Howe