Thiyra Baker
Raleigh
Summary
Results-driven Team Lead with 3 years of hands-on leadership experience managing teams in fast-paced, customer-focused environments. Proven ability to lead, train, and motivate staff while improving operational efficiency and enhancing client experiences. Adept in performance management and daily operations, seeking to leverage leadership skills as an Assistant Manager at BodyLase to drive team success and support business growth.
Overview
4
4
years of professional experience
Work History
Lead Licensed Esthetician
Hand & Stone Massage and Facial Spa
Apex, NC
07.2022 - Current
- Led and supported a team of estheticians in a high-volume, luxury spa environment, ensuring consistent service standards
- Played a key role in driving revenue growth through treatment upgrades, retail sales, and client education
- Maintained exceptional client retention by delivering personalized, results-driven skincare services
- Assisted management with daily operations, scheduling, and team performance support
- Mentored new team members, fostering a positive, collaborative, and goal-oriented culture
- Consistently upheld 5-star customer service standards and brand reputation
Beauty Advisor
TreseLife
Raleigh, NC
10.2022 - 08.2023
- Creating amazing customer experience by promptly acknowledging and warmly greeting each guest entering the salon
- Determining each guest's needs and answering questions concerning products and services
- Informing guests of current promotions, events and services within the store, and booking appointments for guests
Education
No Degree - Esthetics Technology
Wake Technical Community College
Raleigh, NCSkills
Luxury Client Experience & Retention
Revenue Growth & Upselling Strategies
Team Leadership & Staff Development
Daily Spa Operations
Goal Setting & Performance Tracking
Emotional Intelligence & Communication
Scheduling & Workflow Management
Results-Focused Treatments & Product Knowledge
Timeline
Beauty Advisor
TreseLife
10.2022 - 08.2023
Lead Licensed Esthetician
Hand & Stone Massage and Facial Spa
07.2022 - Current
No Degree - Esthetics Technology
Wake Technical Community College