THNG SIQI ANGELINE
Bladensburg,Maryland
Summary
Perform background checks, reviewing statements of personal history, and determining employment suitability of applicants for security clearances, along with preparing investigation reports, and developing background check procedures, while drafting follow-up questions for cases and evaluating interview answers. Authenticate all background information, interview answers, and statements, and formulate reports, while documenting processes and ensuring data integrity and protection of sensitive information is kept confidential. Provide security and protection to all visitors for events in a courteous and professional manner, while operating various screening equipment and technology to identify dangerous objects; ability to control entry and exit points, perform searches and screening. Skilled in performing key clerical duties including crafting business correspondences, maintaining files, and executing operational functions. Oriented professional holds expertise in responding to alarms, machinery and people, time pressure, and disruptive and angry passengers; able to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. Active team member with outstanding communication and critical-thinking skills and solid commitment to establish and maintain positive relationships with diverse groups of people while aligning operations and processes with organization’s strategies/plans; has proven record in developing and implementing security policies/processes. Highly dedicated individual having strong ability to manage multiple projects with cross-functional collaboration while ensuring effective execution and timely delivery of services are meant for the organization’s missions, goals, and objectives.
Overview
17
17
years of professional experience
Work History
HSPD-12 Credentialing Operations Team Lead
US Department of Health and Human Services
Washington, DC
01.2022 - Current
- Serve as the HSPD-12/PIV Team Lead, performs day-to-day badging and credentialing operations to ensure employees, contractors, affiliates, and other personnel authorized an identification badge have been processed in accordance with established Federal regulations in conjunction with security policies and Federal law.
- Conducting electronic fingerprint scans on applicants, employees, and contractors through Fingerprint Transmission System or through remote HSPD-12 Enrollment sites, to initiate FBI Name Check and Fingerprint Check, as required.
- Maintain knowledge of current credentialing requirements for credentialing providers recognizing the latest standards and procedures in credentialing. By staying abreast of current policies and requirement pertaining to badge operation.
- Assist in addressing and resolving all discrepancies or issues related to provider enrollment and credentialing.
- Analyze and troubleshoot PIV badge issuance and enrollment station, answer calls arriving at the ISBS badging office.
- Update and remove e828 service request provided by U.S. Department of Health and Human service requestor.
- Adjudicated applicants that have favorable background investigation.
- Assist HR with onboarding and department orientation of new employees seeking the new PIV card.
- Monitor and assign ISBS helpdesk tickets to team members responsible for handling badging questions.
- Serve as the POC for PSC ISBS regional badging offices by managing any issues or concerns related to badging procedures.
- Assist with HR with onboarding and out-processing of personnel to include badge creation for new personnel and badge destruction for departed personnel as well as assist in updating accesses for personnel.
- Working Hours: 40 Hours per week
Security Assistant
National Institutes of Health
Bethesda, Maryland
04.2019 - 01.2022
- A NIH Representative to welcome VIP events for screening and entry process of visitors, while executing clerical and administrative duties in customer service and records management to ensure efficient office operations.
- Provide administrative/technical support for the Guard Force Operations Branch (GFOB) organization, while maintaining special events calendar and coordinating security checks for special events and the process.
- Initiate by launching investigations using Office of Personnel Management’s (OPM) Background Investigation Tracking System (BITS), while utilizing electronic fingerprint machine for fingerprinted applicants.
- Prepare case files by gathering the important information in accordance with NIH policy requirements, while assisting staff personnel on background security policies and other related matters.
- Reply to applicant requests and inquiries regarding NIH policies and procedures, that want to gain access to the NIH campus, and review their background documents for completeness.
- Serve as primary lead to input information into the system administratively and providing weekly, monthly, and annual reports.
- Manage requests for security screening to extended visitors and other eligible identification cards for access-controlled at NIH buildings.
- Oversee telephone and email inquiries regarding special events.
- Provide the highest level of support to event participants from arrival to departure.
- Address and resolve problems involving access and security screenings.
- Share the responsibility in security checks for construction workers at NIH Rockledge location for special projects, gaining access and entry restriction regulation.
- Serve as an alternate backup for GFOB processing security checks on patients and family member at NIH Clinical Center for smooth working
- Working Hours: 40 Hours per week
Security Assistant – Government Contract
Dynamic Systems Technology/NIH
Bethesda, Maryland
12.2016 - 04.2019
- Completed a variety of clerical/administrative tasks by providing access cards and operating on different databases.
- Maintained confidential information of record keeping and entered the data into the administrative systems to formulate weekly, monthly, and annual reports.
- Processed background checks utilizing the Maryland Electronic Telecommunications Enforcement Resource System (METERS), the National Law Enforcement Telecommunications System (NLETS), the National Crime Information Center (NCIC) to query individuals and other law enforcement records of sensitive information
- Interacted with visitors courteously and expeditiously in line with rules and regulations, while conducting investigation processing requests for security screening for extended visitors and other eligible identification card for access-controlled to NIH buildings.
- Administratively completed my responsibility to support of Guard Force Operation Branch (GFOB) Division of Police. Acted as Point of Contact for meetings and greetings to off-site requests and assisted visitors in their screening and entry process.
- Maintained special events calendars and coordinated security checks for special events, including working with diverse groups, such as foreigners from all over the world.
- Replied to all messages and email inquiries regarding special events.
- Maintained and coordinated special events calendar for security checks, and tracked all event support actions to ensure they are timely, efficient, well-communicated within prescribed guidelines
- Ensured that event participants are provided the highest level of support from arrival to departure, identified and resolves problems that occurred involving access and security screenings.
- Confidentially maintained the secured personal identifiable information (PII).
- POC for VIP events when needed and streamlined operations, with complete understanding of security clearances procedures to process security checks for special guests and visitor’s regulations under NIH policies.
- Expert in exercising judgment and making swift decisions, while developing and documenting procedures related to security checks.
- Performed background checks for construction workers at NIH Rockledge location for special projects and interpreted access and entry restriction regulation.
- Focused the responsibilities as the alternate backup for GFOB processing security checks on patients and family members at NIH Clinical Center.
- Working Hours: 40 Hours per week
Helpdesk Associate – Military Contract
Dynamic Systems Technology/NGB
Arlington, Virginia
08.2016 - 12.2016
- Served as the Tier 2 helpdesk, responding to technical inquiries and providing solutions to employees, along with utilizing HRO’s and HRIS systems on a wide variety of systematic issues located in the 54 states, territories, and the District of Columbia.
- Provided administrative support to team leads and other senior agents with troubleshooting tickets or tasks.
- Generated, updated, and managed support tickets from entry to completion, and managed user's PII creating and reviewing accounts.
- Unlocked user accounts and disabled accounts as requested and granted different permissions to users to perform their job functions.
- Working Hours: 40 Hours per week
Human Resource Assistant – Military Contract
Mancon Inc.
Fort Meade Military Base, Fort Meade, Maryland
02.2015 - 07.2016
- Solely processed all pay and personnel records utilizing PeopleSoft Software, specifically the Navy Standard Integrated Personnel System (NSIPS) –Navy’s single field-entry, electronic pay, and personnel system for all Sailors.
- Assisted in processing leave for military service member, customer service in a full range of active-duty military, reserve duty, military duty, and DOD civilian personnel support activities.
- Assisted in maintaining military pay systems and related database, reviewed and audited error reports and actions and implemented corrective actions.
- Reviewed and audited military pay actions processed by military pay clerks and technicians for soldiers of active-duty component with minimal supervision.
- Examined, processed, and audited complex pay accounts/transactions.
- Provide customer service for pay/personnel support using DOD personnel systems to include computing entitlements, transfers, transient, housing, travel claims, life insurance, allotment, and orders. Performed filing, resolved discrepancies, facilitated organization, conducted research, and assisted in special projects
- Working Hours: 40 Hours per week
Administrative Clerk
Mancon Inc.
Fort Meyers Military Base Arlington, Virginia
12.2008 - 02.2015
- Supported the pay coordinator and processed pay requests for special duty and foreign language proficiency bonus program, including tracking active recipients.
- Researched eligibility and program requirements, by monitoring program participant certification and re-certification compliance for over $5 million in payments annually.
- Assisted as authorized official to expedited and tracked personnel action requests from receipt through processing, approval, and distribution through the chain of command, including performing transactions in multiple confidential information systems.
- Reduced personnel action completion time from 2 to 3 weeks to 1 to 3 business days.
- Concentrated support as verifying official and effectively responded to over 50,000 requests annually for civilians, contractors, foreign military, dependents, disabled veterans, and retirees’ eligibility and benefits issues.
- Captured biometric information and reviewed documents to register, process, and maintain the Defense Enrollment Eligibility Reporting System (DEERS) and issue smart cards using Real-Time Automated Identification System (RAPIDS) in accordance with Department of Defense records management program standards.
- Working Hours: 40 Hours per week
Education
Information Security, Counterintelligence, Privacy Awareness, Records Management and Emergency Preparedness Refresher -
01-2021
NIH Information Security Awareness, Counterintelligence and Emergency Preparedness Course -
01-2020
NIH Privacy Awareness and Records Management Awareness Course -
01-2020
OD Emergency Preparedness Training -
01-2020
Diploma -
Eastern High School
01-1986
Skills
- Personnel Security Operations Management
- Office Administration
- SOPs Implementation
- Public Protection
- Risk Assessment & Mitigation
- Security Policies/Procedures
- Investigation/Information Verification Techniques
- Data Integrity
- Process Improvements
- Proactive & Reactive Intelligence
- Security Screening Protocols
- Documentation/Inquiries Handling
- Searches & Screening
- Training & Mentoring
- Team Building
- Cross-Functional Team Management
- Problem-Solving Skills
- Multi-Tasking Ability
- Critical-Thinking Skills
- Organizational Skills
- Reporting Skills
- Microsoft Office Suite
- Lotus Notes
- HHS IDENTITY PIV Portal
- TEAMS
- Locator Dashboard
- ISBS Tier 2 Customer Helpdesk
- Office of Personnel Management
- Defense Travel System
- Disbursing Afloat Automated System
- Official Military Personnel File
- Transaction Online processing System
- Maryland Electronic Telecommunications Enforcement Resource System
Applications Tools Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint, Access & Outlook)
- Lotus Notes
- HHS IDENTITY PIV Portal
- TEAMS
- Locator Dashboard
- ISBS Tier 2 Customer Helpdesk
- Office of Personnel Management (eOPF System)
- Defense Travel System & Disbursing Afloat Automated System
- Official Military Personnel File (OMPF)
- Transaction Online processing System (TOPS)
- Maryland Electronic Telecommunications Enforcement Resource System (METERS)
Awards
- 2022, Silent Hero Recipient
- 2021, NIH Director’s Award for Outstanding Accomplishments for the NIH COVID-19 VIP and Special Events Team, for leading the organization and coordination of COVID-19 VIP and special events.
- 2020, NIH Director’s Award for Outstanding Accomplishments
Security Clearance
Tier 4, 12/2021
Personal Information
Citizenship: U.S.
Timeline
HSPD-12 Credentialing Operations Team Lead
US Department of Health and Human Services
01.2022 - Current
Security Assistant
National Institutes of Health
04.2019 - 01.2022
Security Assistant – Government Contract
Dynamic Systems Technology/NIH
12.2016 - 04.2019
Helpdesk Associate – Military Contract
Dynamic Systems Technology/NGB
08.2016 - 12.2016
Human Resource Assistant – Military Contract
Mancon Inc.
02.2015 - 07.2016
Administrative Clerk
Mancon Inc.
12.2008 - 02.2015
Information Security, Counterintelligence, Privacy Awareness, Records Management and Emergency Preparedness Refresher -
NIH Information Security Awareness, Counterintelligence and Emergency Preparedness Course -
NIH Privacy Awareness and Records Management Awareness Course -
OD Emergency Preparedness Training -
Diploma -
Eastern High School