THOMAR LOVE
Fort Lauderdale
Summary
Results-driven and highly motivated Ramp Agent with a proven track record of ensuring the safe and efficient handling of baggage, cargo, and mail in a fast-paced aviation, and warehouse environment. Proficient at operating ground equipment, and utilizing baggage scanning systems to guarantee accurate routing. Committed to upholding the highest standards of safety and customer service. Eager to leverage a diverse background in logistics and customer service to contribute to Delta Airlines' mission of on-time, secure cargo transportation.
Overview
8
8
years of professional experience
Work History
Lead Ramp Agent
Spirit Airlines
Fort Lauderdale
05.2021 - Current
- Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
- Guide incoming and departing aircraft from gate positions to ensure timely connections.
- Safeguard cargo, baggage, and mail from damage, loss, and adverse weather conditions.
- Operate ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
- Report any equipment malfunctions or safety hazards to supervisors promptly.
- Supervise and lead a team of ramp agents to ensure smooth and efficient ground operations.
- Acting Supervisor Training
Package Handler
UPS
Lauderhill
06.2019 - 05.2021
- Safely operate a delivery vehicle to transport packages to designated locations.
- Follow established routes and schedules, adapting to changes as needed.
- Load and unload packages from the delivery vehicle with care and attention to detail.
- Safely and efficiently load and unload packages from delivery vehicles.
- Sort and organize packages based on delivery routes and destinations.
- Scan and label packages to ensure accurate tracking and delivery.
Customer Service Representative
AT&T
Sunrise
01.2020 - 02.2021
- Receive inbound calls from existing customers expressing their intent to cancel or downgrade services.
- Actively listen to customer concerns and reasons for considering cancellation; empathize with their situation.
- Identify opportunities to address customer issues, provide tailored solutions, and offer incentives to retain their business.
- Provide information on relevant promotions, upgrades, and additional services that may meet the customer's needs.
- Document customer interactions accurately and thoroughly in the customer database.
- Collaborate with other departments to resolve complex customer issues and facilitate necessary changes to the customer's account.
- Meet or exceed retention targets and metrics set by the company.
- Stay up-to-date on AT&T products, services, and promotions to provide accurate and relevant information to customers.
Customer Service Associate
Wawa
Sunrise
01.2019 - 01.2020
- Greet and assist customers in a friendly and courteous manner.
- Operate fuel dispensers and assist customers with fueling their vehicles.
- Provide information about fuel options, prices, and promotions.
- Monitor fuel levels and ensure pumps are functioning properly; report any maintenance or safety concerns to supervisors.
- Process cash and card transactions accurately and efficiently.
- Perform routine cleaning and maintenance tasks to ensure the station is clean, organized, and safe for customers.
- Restock inventory, including fuel, oil, windshield washer fluid, and other supplies.
Crew Member
AMC
Sunrise
06.2018 - 06.2019
- Greet guests and provide friendly and courteous customer service.
- Sell tickets and assist guests with ticketing options, pricing, and promotions.
- Prepare and serve concessions, including popcorn, drinks, snacks, and other items.
- Operate cash registers and process transactions accurately and efficiently.
- Maintain cleanliness and tidiness of lobby areas, theaters, and restrooms.
Education
EPA Certification - HVAC/R
Sheridan Technical College
Hollywood, FL08.2026
Business Administration
Broward College
Coconut CreekSkills
- Physical Strength and Endurance
- Leadership
- Time Management
- Multitasking
- Problem Solving
- Strong Communication
Timeline
Lead Ramp Agent
Spirit Airlines
05.2021 - Current
Customer Service Representative
AT&T
01.2020 - 02.2021
Package Handler
UPS
06.2019 - 05.2021
Customer Service Associate
Wawa
01.2019 - 01.2020
Crew Member
AMC
06.2018 - 06.2019
EPA Certification - HVAC/R
Sheridan Technical College
Business Administration
Broward College