Margaret Brown-Wilson
Lauderdale Lakes
Summary
Results-oriented professional with extensive experience in ramp operations and customer service. Skilled in training and mentoring teams, ensuring compliance with safety standards, and coordinating efficient processes. Committed to fostering teamwork and achieving operational excellence.
Overview
19
19
years of professional experience
Work History
Lead Ramp Agent
Spirit Airlines
Fort Lauderdale, FL
03.2020 - 05.2026
- Supervised ramp operations, ensuring efficient aircraft turnaround and adherence to safety protocols.
- Trained and mentored new ramp agents, fostering teamwork and operational excellence.
- Coordinated luggage handling processes, reducing delays during peak travel times.
- Implemented best practices for equipment use, enhancing safety and operational efficiency.
Sales Associate
Macys Inc.
Plantation, FL
03.2007 - 12.2017
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Assisted in managing inventory levels, ensuring stock availability and organization on sales floor.
- Trained new team members on store policies, procedures, and effective sales techniques.
- Consistently met hourly sales and loyalty program goals while delivering product knowledge to customers and collaborating with team members to achieve individual, department, and overall store objectives.
Education
High School Diploma -
ATC Arthur Ashe. JR. Career Center
Fort Lauderdale, FLHigh School Diploma -
Knox College High
Jamaica, WI06-2001
Cosmetology -
Margate School of Beauty
Margate12-2005
Skills
- Baggage handling and sorting
- Ability to lift heavy items and perform physical labor
- Problem solving in high stress situations
- Team player
- Clear and effective communicator
- Strong Interpersonal skills
- Adaptable in fast-paced environment
Timeline
Lead Ramp Agent
Spirit Airlines
03.2020 - 05.2026
Sales Associate
Macys Inc.
03.2007 - 12.2017
High School Diploma -
ATC Arthur Ashe. JR. Career Center
High School Diploma -
Knox College High
Cosmetology -
Margate School of Beauty