Thomas Adjapong
Cocoa Beach,FL
Summary
Motivated retail sales associate with 3 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Cocoa, FL
11.2020 - Current
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Maintained energy and enthusiasm in fast-paced environment.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Sales Associate
Dicks Sporting Goods
Natick, MA
02.2018 - 10.2020
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Sales Representative
Banana Republic
Natick, MA
01.2017 - 03.2020
- Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Generated brand awareness and positive product impressions to increase sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
Sales Associate
American Eagle Outfitters
Natick, MA
02.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Education
High School Diploma -
Framingham High School
Framingham, MA 09.2015 - 06.2019
Business Management
Northwest Kansas Technical College
Goodland, KS 09.2019 - Current
Skills
Sales expertise
Product promotions
Store opening and closing
Cash Handling
Point of sale knowledge
Product and service sales
Cash register operation
Organization
Customer service
Microsoft applications proficiency
Computer skills
Teambuilding
Microsoft Office
Timeline
Crew Member
Dunkin' Donuts
11.2020 - Current
Business Management
Northwest Kansas Technical College
09.2019 - Current
Sales Associate
Dicks Sporting Goods
02.2018 - 10.2020
Sales Representative
Banana Republic
01.2017 - 03.2020
Sales Associate
American Eagle Outfitters
02.2016 - 12.2016
High School Diploma -
Framingham High School
09.2015 - 06.2019