Thomas Alexander
Gilroy,CA
Summary
Seasoned customer service professional with 14 years of experience in providing exceptional customer service and 4 years with IT support to diverse clientele. Proficient in utilizing computer systems and applications to streamline processes and enhance customer satisfaction. Adept at resolving inquiries, issues, and complaints effectively, resulting in high levels of customer retention and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Fulfillment Specialist
Home Depot
12.2023 - Current
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Kept up-to-date on industry best practices through continued education efforts, applying newfound knowledge towards enhancing overall operational performance within the role.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Provided exceptional customer service by quickly addressing concerns or inquiries related to orders, maintaining a high level of professionalism throughout all interactions.
IT Technician
SJB Child Development Center
08.2023 - 12.2023
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Handled on/off boarding procedures.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed software licenses and encryption keys.
- Responded to customer inquiries and provided technical assistance over remote session, phone, and in person.
- Maintained office PCs, networks and mobile devices.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
Customer Service Specialist
Security Industry Specialists
09.2018 - 02.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Cross-trained and provided backup support for organizational leadership.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Delta High
Aptos, CACyber Security - Cyber Security
University of California, Berkeley
Berkeley, CA06.2022
Skills
- Inventory Management
- Customer Service
- Quick Learner
- Proficiency with computers
- Help Desk Management
- Issue and Resolution Tracking
- Server maintenance
- IT Documentation
- Remote Support
- Software deployment management
- IT Asset Management
Certification
Google IT Certification - 2023
Cyber Security Certification - 2022
Timeline
Order Fulfillment Specialist
Home Depot
12.2023 - Current
IT Technician
SJB Child Development Center
08.2023 - 12.2023
Customer Service Specialist
Security Industry Specialists
09.2018 - 02.2023
High School Diploma -
Delta High
Cyber Security - Cyber Security
University of California, Berkeley
Google IT Certification - 2023
Cyber Security Certification - 2022
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