Thomas Allen
Melbourne,FL
Summary
25 years of experience hiring, developing, and managing operations and sales teams for two companies that are both leaders in their respective industries. Strong background in employee management and development, sales, facility management, fleet management, and customer service. Proven track record for meeting and exceeding sales goals and operational targets throughout the year.
Overview
22
22
years of professional experience
Work History
Sales Center Supervisor
TruGreen
Melbourne, FL, FL
09.2023 - Current
- Supervised a team of up to 25 sales agents that perform inbound and outbound calls selling Trugreen products and services.
- Member of leadership team in a sales center that generated 17.9 million in revenue last year, and 17.2 YTD.
- Responsible for employee timekeeping, weekly 1 on 1 sales coaching , monitoring and assisting agents on the sales floor.
- Attended job fairs representing Trugreen to meet with potential candidates for hire and to educate them on employment with the company.
- Participated in onsite job fairs to interview and hire candidates, making final decision in hiring.
- Was lead instructor for 3 week training classes for new hires, which was a combination of computer based/AI training and instructor led training.
- Conducted weekly 1 on 1 and team meetings to review agents performance, communicate KPI and metrics expectations, review calls, and provide any feedback necessary in order for performance improvement.
- Active participant in employee appreciation events including set up, break down, grilling, and cooking to name a few tasks involved.
- Monitored employee productivity daily to provide constructive feedback and coaching.
- Tracked employee attendance daily, addressing any punctuality or absenteeism.
- Utilized Microsoft Word, Excel, Outlook, as well as Workday, Sales Exec, Power BI, NICE, and industry specific software to run the daily business.
Branch Operations Coordinator
Iron Mountain Records Management
Palm Bay, FL
10.2003 - 04.2023
- Interviewed, hired, trained, and supervised transportation staff, warehouse workers, and temp agency employees in the day to day activities to run the business at 5 Brevard county facilities.
- Managed P&L for the branch
- Conducted weekly inventory audits and placed orders to ensure adequate supply counts for business needs.
- Managed employee schedules to ensure business needs were met
- Performed weekly, monthly, quarterly, and annual building and vehicle inspections at each facility to maintain compliance with company, state, and federal regulations. These included fire sprinkler and detection systems, security systems, video cameras, elevators, and fleet inspections.
- Assisted other markets with occasional special projects.
- Interacted with multiple customers on a daily basis to provide order updates, handle special requests, resolve complaints and/or issues related to their accounts.
- Served on multiple safety and security boards with monthly meetings.
- Daily use of multiple computer systems between operations, transportation, customer service, and HR to resolve customer and internal issues as well as perform routine business functions.
- Performed employee evaluations, driver ride alongs, and warehouse productivity evaluations.
- Coordinated multiple special projects with changing parameters at customer locations to include government facilities, hospitals, banks, retail outlets, offices, and nursing homes amongst others.
- Covered front line employee functions when staff shortages arose.
- Performed business to business commission based sales when filling in on transportation routes.
- Performed daily pre route and post route vehicle inspections. Organized and maintained all fleet paperwork including DVIR sheets, truck sign in/out logs, and fuel logs. Coordinated with Orlando branch for replacement trucks when local trucks were sent in for repair or PM service.
- Monitored and adjusted driver’s routes via routing software for most efficient service.
- DOT certified to commercially drive for 14 years.
- Resolved customer complaints in a timely manner.
Education
Associate of Science - Computer Graphics And Design
Keiser College
Melbourne, FL06.2000
Associate of Arts - General Studies
Brevard Community College
Melbourne, FL06.1996
Skills
- Internal as well as customer based communication
- Excellent time management skills
- Management of vendors and contractors
- Provided advanced level customer service on a daily basis
- Business to business commission based sales
- Customer service
- Balanced P&L statement for branch
- Employee training
- Time management
- Proficient in Microsoft Word, Excel, Edge and Outlook as well as Power BI, Workday, and NICE
Affiliations
- Member of Regional Safety and Security team for multiple years. (Iron Mountain)
- Recipient of 5 employee of the quarter awards as well as multiple employee appreciation awards. (Iron Mountain)
- 2 time Territory of the Year winner based on performance metrics
Timeline
Sales Center Supervisor
TruGreen
09.2023 - Current
Branch Operations Coordinator
Iron Mountain Records Management
10.2003 - 04.2023
Associate of Science - Computer Graphics And Design
Keiser College
Associate of Arts - General Studies
Brevard Community College