Thomas Allsop
Montana Builders Supply
Pinesdale,MT
Summary
- Results-driven store manager with a proven track record in customer service and inventory management. Skilled in resolving customer issues and enhancing team performance to achieve sales goals.
- Professional repair technician with solid experience in diagnostics, maintenance, and repair of various equipment. Strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Skilled in troubleshooting, electrical systems, and mechanical repairs, ensuring operational efficiency and safety.
9
years of professional experience
Work History
Store Manager
1 Year 10 Months- Managed daily store operations, ensuring optimal inventory levels and customer satisfaction.
- Trained and supervised team members to enhance product knowledge and customer service skills.
- Implemented promotional strategies to increase sales and improve overall store performance.
- Analyzed sales data to identify trends and adjust merchandising efforts accordingly.
- Resolved customer inquiries and complaints promptly to ensure a positive shopping experience.
- Collaborated with suppliers to negotiate terms and secure timely deliveries of products.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assembly/Repair Technician
3 Years 5 Months- Diagnosed and repaired mechanical issues on various equipment, ensuring optimal performance.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Followed detailed repair and maintenance procedures for consumer products.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Dismantled machines and equipment to remove defective parts.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
- Streamlined parts ordering process, ensuring timely completion of repairs without unnecessary delays.
- Enhanced team productivity with organization of workspace for optimal access to tools and equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Jobsite Cleanup
2 Years 2 Months- Cleaned up after contractors on jobsites, ensuring a clean work space for the next crew.
- Maintained equipment for lawn care
Education
GED
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store opening and closing
Friendly and positive
Retail inventory management
Store displays
Documentation and reporting
Repair and maintenance on equipment
Punctual
Timeline
Store Manager
Montana Builders Supply
09.2024 - Current
Assembly/Repair Technician
1889 Wild West Co
03.2021 - 08.2024
Jobsite Cleanup
Kootenai Creek Village
02.2017 - 04.2019
Home School
GED