Thomas Baker
McDonald,PA
Summary
Land service professional with comprehensive understanding of energy markets and client needs. Known for effectively navigating complex transactions and fostering strong client relationships. Committed to team collaboration and delivering results, adapting swiftly to evolving market conditions. Strong believer in personal and company integrity. Dedicated to creating and participating in company culture that leads to operational success.
Overview
18
18
years of professional experience
Work History
Land Agent
Pursuant Energy Partners
10.2024 - Current
- Negotiated property purchase and lease agreements for various clients for renewable energy development.
- Developed comprehensive marketing strategies to connect with property owners in targeted areas
- Operating in the role of lead agent, provided mentoring and support for agents in the field in various ways including collaborative negotiations and industry training.
- Performed target AOI field analysis and provided valuable information to client and offered strategy adjustments to improve effectiveness and exceed acquisition goals.
General Manager
Big G Tire Pros
03.2024 - 10.2024
- Directed daily operations, ensuring efficiency and high-quality service standards.
- Developed and implemented strategic business plans to drive revenue growth.
- Mentored and trained staff on operational best practices and customer service excellence.
- Established key performance indicators to track progress towards organizational goals.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Senior Technician
Big G Tire Pros
07.2021 - 03.2024
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Handled conversations with clients and coworkers in special cases involving communication breakdowns requiring highly technical explanations and when needed to resolve conflict.
Automotive Service Advisor
Moon Twp Honda
02.2021 - 07.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about Area of expertise.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Lead Automotive Technician
Tomsic Motor Company
06.2020 - 12.2020
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Service Advisor
South Hills Lincoln
07.2018 - 11.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about Area of expertise.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Automotive Technician
Firestone Complete Auto Care
07.2008 - 07.2018
- Performed diagnostic and troubleshooting procedures to find and identify the root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Service Manager
Jiffy Lube
07.2007 - 07.2008
- Supervised and trained service staff members to meet business goals.
- Developed and maintained positive relationship with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in a professional and timely manner.
Education
High School Diploma -
South Fayette High School
South Fayette Twp. PASkills
- Critical Thinking
- Coaching and Mentorship
- Task Delegation
- Staff Motivation
- Leadership Development
- Negotiation
- Highly professional
- Excellent teamwork
- Process Optimization
- Culture Development
Accomplishments
- Led a team that acquired 100% of our current clients entire project goal 2 months ahead of schedule and under budget
- Created two different operational practices in house that were adopted and implemented by my employer at over 5000 locations nationwide
- Developed and implemented an incentive program with targeted services that led to breaking all time company records in net profit 2 months after stepping into a management position
- Participation in the Emerging Leaders Collaborative with the Pittsburgh Leadership Foundation, a faith based networking organization that connects professionals from various industries to create a positive impact in our community
Timeline
Land Agent
Pursuant Energy Partners
10.2024 - Current
General Manager
Big G Tire Pros
03.2024 - 10.2024
Senior Technician
Big G Tire Pros
07.2021 - 03.2024
Automotive Service Advisor
Moon Twp Honda
02.2021 - 07.2021
Lead Automotive Technician
Tomsic Motor Company
06.2020 - 12.2020
Automotive Service Advisor
South Hills Lincoln
07.2018 - 11.2019
Automotive Technician
Firestone Complete Auto Care
07.2008 - 07.2018
Service Manager
Jiffy Lube
07.2007 - 07.2008
High School Diploma -
South Fayette High School