THOMAS BAUM
Bethel Park,PA
Summary
Graduate student in Clinical Mental Health Counseling with a strong foundation in communication and relationship-building from a marketing background. Dedicated to providing culturally responsive and client-centered care, seeking a clinical internship to hone counseling skills. Offers maturity, emotional intelligence, and a commitment to ethical practice.
Overview
17
17
years of professional experience
Work History
Marketing Manager
PNC Bank
Pittsburgh, USA
01.2022 - 05.2024
- Collaborated with diverse internal partners, requiring strong interpersonal communication, empathy, and perspective-taking.
- Led teams with clear communication and ethical judgment, fostering client trust.
- Advocated for client needs by identifying experience gaps through feedback.
- Simplified complex processes, reducing client stress and confusion.
- Recognized as a top performer for accountability, emotional intelligence, and effective collaboration under pressure.
Marketing Lead
PNC Bank
Pittsburgh, USA
12.2014 - 12.2021
- Translated information into accessible language, enhancing client understanding.
- Used client research and feedback to better understand needs, motivations, and behavioral patterns.
- Balanced competing priorities while maintaining professionalism, empathy, and ethical responsibility.
- Maintained discretion and integrity with sensitive information.
Marketing Specialist III
PNC Bank
Pittsburgh, USA
10.2012 - 12.2014
- Provided structured planning and coordination across multiple projects with attention to detail and follow-through.
- Strengthened collaboration among internal and external partners through clear communication and relationship-building.
Vendor Manager
Equifax Settlement Services
Moon Township, USA
03.2012 - 10.2012
- Managed relationships with an extensive network of professionals, requiring boundary-setting, negotiation, and problem resolution.
- Addressed conflicts and capacity challenges with professionalism and solution-focused communication.
Account Supervisor
Yellow Sub Marketing Communications, Inc.
Pittsburgh, USA
01.2007 - 12.2011
- Built strong client relationships through trust, communication, and consistent follow-through.
- Provided coaching and mentorship to junior team members, supporting professional development and confidence-building.
Education
Master of Science - Clinical Mental Health Counseling
Bradley University
Peoria, IL08.2027
Bachelor of Science - Marketing & Business Management
Robert Morris University
Coraopolis, PA12.2006
Skills
- Active listening and empathic communication
- Rapport building and client engagement
- Ethical decision-making and confidentiality
- Cultural humility and inclusivity
- Assessment of client needs and barriers
- Group facilitation
- Collaboration within multidisciplinary teams
- Openness to feedback and supervision
- Professional documentation and organization
- Crisis intervention
Affiliations
- American Counseling Association
- Chi Sigma Iota
Volunteer Experience
Youth Soccer Coach, Baldwin Whitehall Youth Soccer, Sep 2023 - Present
Timeline
Marketing Manager
PNC Bank
01.2022 - 05.2024
Marketing Lead
PNC Bank
12.2014 - 12.2021
Marketing Specialist III
PNC Bank
10.2012 - 12.2014
Vendor Manager
Equifax Settlement Services
03.2012 - 10.2012
Account Supervisor
Yellow Sub Marketing Communications, Inc.
01.2007 - 12.2011
Master of Science - Clinical Mental Health Counseling
Bradley University
Bachelor of Science - Marketing & Business Management
Robert Morris University