Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer Experience
Timeline
Generic

THOMAS BAUM

Bethel Park,PA

Summary

Graduate student in Clinical Mental Health Counseling with a strong foundation in communication and relationship-building from a marketing background. Dedicated to providing culturally responsive and client-centered care, seeking a clinical internship to hone counseling skills. Offers maturity, emotional intelligence, and a commitment to ethical practice.

Overview

17
17
years of professional experience

Work History

Marketing Manager

PNC Bank
Pittsburgh, USA
01.2022 - 05.2024
  • Collaborated with diverse internal partners, requiring strong interpersonal communication, empathy, and perspective-taking.
  • Led teams with clear communication and ethical judgment, fostering client trust.
  • Advocated for client needs by identifying experience gaps through feedback.
  • Simplified complex processes, reducing client stress and confusion.
  • Recognized as a top performer for accountability, emotional intelligence, and effective collaboration under pressure.

Marketing Lead

PNC Bank
Pittsburgh, USA
12.2014 - 12.2021
  • Translated information into accessible language, enhancing client understanding.
  • Used client research and feedback to better understand needs, motivations, and behavioral patterns.
  • Balanced competing priorities while maintaining professionalism, empathy, and ethical responsibility.
  • Maintained discretion and integrity with sensitive information.

Marketing Specialist III

PNC Bank
Pittsburgh, USA
10.2012 - 12.2014
  • Provided structured planning and coordination across multiple projects with attention to detail and follow-through.
  • Strengthened collaboration among internal and external partners through clear communication and relationship-building.

Vendor Manager

Equifax Settlement Services
Moon Township, USA
03.2012 - 10.2012
  • Managed relationships with an extensive network of professionals, requiring boundary-setting, negotiation, and problem resolution.
  • Addressed conflicts and capacity challenges with professionalism and solution-focused communication.

Account Supervisor

Yellow Sub Marketing Communications, Inc.
Pittsburgh, USA
01.2007 - 12.2011
  • Built strong client relationships through trust, communication, and consistent follow-through.
  • Provided coaching and mentorship to junior team members, supporting professional development and confidence-building.

Education

Master of Science - Clinical Mental Health Counseling

Bradley University
Peoria, IL
08.2027

Bachelor of Science - Marketing & Business Management

Robert Morris University
Coraopolis, PA
12.2006

Skills

  • Active listening and empathic communication
  • Rapport building and client engagement
  • Ethical decision-making and confidentiality
  • Cultural humility and inclusivity
  • Assessment of client needs and barriers
  • Group facilitation
  • Collaboration within multidisciplinary teams
  • Openness to feedback and supervision
  • Professional documentation and organization
  • Crisis intervention

Affiliations

  • American Counseling Association
  • Chi Sigma Iota

Volunteer Experience

Youth Soccer Coach, Baldwin Whitehall Youth Soccer, Sep 2023 - Present

Timeline

Marketing Manager

PNC Bank
01.2022 - 05.2024

Marketing Lead

PNC Bank
12.2014 - 12.2021

Marketing Specialist III

PNC Bank
10.2012 - 12.2014

Vendor Manager

Equifax Settlement Services
03.2012 - 10.2012

Account Supervisor

Yellow Sub Marketing Communications, Inc.
01.2007 - 12.2011

Master of Science - Clinical Mental Health Counseling

Bradley University

Bachelor of Science - Marketing & Business Management

Robert Morris University
THOMAS BAUM