Thomas Beck
San Antonio,TX
Summary
Driven by a strong work ethic and excellent communication skills, I excelled at The Capital Group American Funds, enhancing customer experiences and driving revenue growth through strategic service improvements. As a mentor and problem-solver, I adeptly balanced team leadership with effective multitasking, demonstrating a profound ability to anticipate and meet client needs.
Overview
13
13
years of professional experience
Work History
Shareholder Services Representative Level III
The Capital Group American Funds
11.2011 - Current
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Identified opportunities for promoting products or services, driving revenue growth and business expansion.
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
- Guided new team members through onboarding procedures, acting as a mentor and resource for questions or concerns.
Diabetes Supply Associate
Medtronic
05.2011 - 11.2018
- Responded to multiple patient requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate supply and insurance information.
- Verified insurance information using multiple platforms, high communication with medical professionals.
- Analyzed patient data to identify trends and anticipate their needs.
Education
Photography
Central Community College
Hastings, NEHigh School Diploma -
Minden High School
Minden, NE05.1999
Skills
- Strong Work Ethic
- Excellent Communication
- Client rapport
- Training/Mentoring
- Customer Service
- Attention to Detail
- Tech-Savvy
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Clear Communication
Ministry Service
Worship pastor at LifeShare church. San Antonio, TX
Implement onboard and ongoing training for members of worship team.
Utilize multiple platforms to communicate and schedule rehearsals and services.
Men's small group leader speaking life-giving messages to church members, initiating conversations.
Timeline
Shareholder Services Representative Level III
The Capital Group American Funds
11.2011 - Current
Diabetes Supply Associate
Medtronic
05.2011 - 11.2018
Photography
Central Community College
High School Diploma -
Minden High School
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