Thomas Betteridge
Philadelphia,PA
Summary
Dynamic, energetic leader with a proven track record at ASM Global/Elliot Lewis Corp., enhancing customer satisfaction by over 20% through innovative problem-solving and effective staff management. Skilled in union and non-union staff development and customer engagement. I excel in fostering team collaboration, building great relationships, and driving strategic initiatives to successful completion. My expertise in decision-making and team leadership ensures operational excellence and financial efficiency. My many years in Union workforce management and development help me to consistently foster a dedicated well trained workforce.
Overview
21
21
years of professional experience
Work History
Client Utilities Department Manager
ASM Global/ Elliot Lewis Corp.
09.2009 - Current
- Oversaw inventory management processes and developed budgets for multiple departments ensuring financial efficiency in an ever changing market.
- Collaborated with other departments to ensure seamless coordination in achieving city-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements. Ratings have risen by over 20% since development of a customer satisfaction agreement.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members. Established clear performance expectations for staff members.
- Evaluated employee performance fairly and accurately. Mentoring union members on rules and jurisdictions.
- Member of Contractor services team. Oversaw decision making for jurisdictional disputes during construction and dismantlement of events.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Developed and instructed union members in hospitality, DEI, Safety, and general workplace rules for the Pennsylvania convention Center Authority and ASM global.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assistant to Director of Community Engagement, Training and developing local high school students and assisting them in the process of entering union apprenticeship programs.
Customer Service Manager
SMG/ Elliot Lewis
02.2007 - 09.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Translated Union rules from contracts to resolve issues and ensure work completion.
Project Manager
Frazier Electrical Contracting
01.2004 - 09.2007
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Associate of Applied Science - Electrical Construction
IBEW Local 98
Philadelphia, PA07-1989
Associate of Arts -
Central High School
Philadelphia, PA06-1983
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Decision-making
- Customer engagement
- Staff development
- Coaching and mentoring
Timeline
Client Utilities Department Manager
ASM Global/ Elliot Lewis Corp.
09.2009 - Current
Customer Service Manager
SMG/ Elliot Lewis
02.2007 - 09.2009
Project Manager
Frazier Electrical Contracting
01.2004 - 09.2007
Associate of Applied Science - Electrical Construction
IBEW Local 98
Associate of Arts -
Central High School
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