Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Biehl

North Haven,CT

Summary

Proven track record in enhancing customer satisfaction and safety at Vanity Nightclub through expert crowd control and conflict resolution. Skilled in HVAC-R system maintenance, increasing system longevity, and ensuring compliance. Demonstrates integrity, physical strength, and a commitment to professional growth across diverse roles. Achieved significant improvements in operational efficiency and customer repeat business.

Overview

3
3
years of professional experience

Work History

Bouncer

Vanity Nightclub
05.2024 - Current
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
  • Ejected unruly patrons from premises.
  • Enforced dress codes and refused objectionable attire.
  • Patrolled exterior and interior of premises.
  • Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
  • Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.

HVAC-R Service Technician

Reliable Refrigeration Plus
09.2021 - Current
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.

Line Cook

Stephens Bar
01.2022 - 05.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

HVAC Installer

Nero Air Conditioning & Heating
02.2021 - 09.2021
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.

Education

Bachelor of Science - Psychology

Ohio University
Athens, OH
05.2026

High School Diploma -

Vinal Technical High School
Middletown, CT
06.2022

Skills

  • Crowd Control
  • Physical Strength
  • Patience and Tolerance
  • Exterior patrol abilities
  • Integrity and Honesty
  • Identity Verification
  • Alcohol awareness
  • Self-defense techniques

Timeline

Bouncer

Vanity Nightclub
05.2024 - Current

Line Cook

Stephens Bar
01.2022 - 05.2024

HVAC-R Service Technician

Reliable Refrigeration Plus
09.2021 - Current

HVAC Installer

Nero Air Conditioning & Heating
02.2021 - 09.2021

Bachelor of Science - Psychology

Ohio University

High School Diploma -

Vinal Technical High School

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Thomas Biehl