Thomas Black
Springhill,FL
Summary
Dynamic Store Manager with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective staff training and strategic inventory management. Adept at problem-solving and fostering a positive work environment, driving operational success and efficient store operations.
Overview
24
24
years of professional experience
Work History
Store Manager
Walmart
09.2000 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store merchandising
- Cash management
- Retail inventory management
- Friendly and positive
- Outstanding communication skills
- Team leadership
- POS systems
- Inventory control
- Recruitment and hiring
- Team motivation
- Staff supervision
- Store displays
- Recruiting and hiring
- Operations management
- Strategic thinker
- Operations
- Retail sales techniques
- Team development
- Sales strategies
- Order management
Accomplishments
Store of year 2019Lowest turnover in Florida
Store on the year 2019
My store was voted store of the year 2019
Timeline
Store Manager
Walmart
09.2000 - 02.2025
High School Diploma -
Granite Hills High School
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