Thomas Boehm
Venice
Summary
Dynamic professional with a proven track record at USPS, excelling in mail distribution and customer relations. Recognized for dependability and attention to detail, I effectively trained new employees and enhanced service quality. My leadership in the Color Department at Digital Printing Services fostered team engagement and maximized performance through strategic mentoring and conflict resolution.
Overview
20
20
years of professional experience
Work History
Rural Mail Carrier
USPS
02.2018 - 01.2025
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Safely operated postal delivery vehicles, ensuring timely distribution of mail and packages.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Manager Color Department
Digital Printing Services
01.2005 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - Culinary Arts
Elgin Community College
Elgin, IL01-1990
Mathematics
Hoffman Estates HS
Hoffman Estates, IL06-1985
Skills
- Dependability
- Load balancing
- Prioritization
- Observation
- Mail distribution
- Package handling
- Safe driving
- Sorting mail
- Attention to detail
Timeline
Rural Mail Carrier
USPS
02.2018 - 01.2025
Manager Color Department
Digital Printing Services
01.2005 - 01.2014
No Degree - Culinary Arts
Elgin Community College
Mathematics
Hoffman Estates HS
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