Thomas Bogusky
Towson,MD
Summary
Dynamic professional with experience at Expedited Courier Group, excelling in customer service and timely deliveries. Demonstrated meticulous attention to detail and analytical problem-solving skills, enhancing client satisfaction and loyalty. Proven ability to manage high-stress situations effectively while maintaining professionalism, contributing to successful outcomes in challenging environments.
Overview
4
4
years of professional experience
Work History
Courier
Expedited Courier Group
06.2022 - 08.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Customer Service Representative
Expedited Courier Group
06.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Auto Body Technician Intern
Owings Collision Specialists
06.2020 - 08.2020
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
Education
Bachelor of Arts - History
University of The South
Sewanee, TN05-2025
High School Diploma -
The Boys' Latin School of Maryland
Baltimore, Maryland06-2021
Skills
- Self-directed work
- Meticulous attention to detail
- Analytical problem-solving
- Computers
- Client support
- Time management
- Excellent driving skills
- Sales & Marketing
- Sales generation
- Critical thinking
- Data entry
Accomplishments
National Outdoor Leadership School (NOLS) Alaska
- June 9, 2025 to July 8, 2025
- Earned college credits after completing all thirty days
Outward Bound Colorado
- Summer of 2017
Outward Bound Maine
- Summer of 2019
Through these experiences, I learned how easily adaptable I am when presented with new and sometimes harsh settings/situations. Alongside this, I was able to form bonds with the other members on the course easily. Living in these conditions forced me to rely on the help of others, but more importantly, it showed me the importance of being a dependable source to others. This enabled me, alongside the other members, to accomplish a goal.
Timeline
Courier
Expedited Courier Group
06.2022 - 08.2024
Customer Service Representative
Expedited Courier Group
06.2021 - 08.2024
Auto Body Technician Intern
Owings Collision Specialists
06.2020 - 08.2020
Bachelor of Arts - History
University of The South
High School Diploma -
The Boys' Latin School of Maryland
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