Thomas Boisvert
Oakland,CA
Summary
Enthusiastic Application Scientist with over 5 years of experience in scientific applications, laboratory management, technical support, and customer service. Adept in collaborating with internal and external stakeholders to provide solutions to customer needs. Highly collaborative individual skilled in time management and with strong attention to detail. Meeting deadlines and working on collaborative teams. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
7
7
years of professional experience
Work History
Technical Development Intern
Grifols Inc
- Provided support to development director with special projects and events.
- Researched new ideas for use in creating show pitches.
- Conducted data modeling, performance and integration testing.
- Tested functional compliance of company products.
- Tuned systems to boost performance.
Technical Applications Scientist
Bruker Cellular Analysis
Emeryville, CA
07.2022 - Current
- Support caseload for Field Application Scientists resulting in lowering the overall department caseload by over 50% within the first quarter after I was hired
- Utilized knowledge of platform hardware and molecular biology to effectively fill in for Field Application Scientists and Field Service Engineers and assist both remotely
- Lead support teams for the global post-sales team to ensure customer success in a rapidly evolving technology platform engaged in single-cell assays, synthetic biology, cell culturing, gene editing antibody discovery, Cytotoxicity assay and cell-line development workflows
- Apply experience in modern molecular and cell biology techniques to develop new features and applications for the customer base
- Create technical documentation for instrumentation and life-science applications, primarily for cell-line development and antibody discovery workflows and participate in documentation of changes to newer products
- Guide customers to success through management of customer cases in Salesforce and Microsoft CRM, development of user manuals, creation of troubleshooting guides, and dissemination of software/hardware release messages
- Serving as internal bioinformatics QA engineer
- Proofreading R script developed for troubleshooting customer sequencing questions
- Writing internal documentation based on this script to instruct internal technical support team how to assist customers with sequencing queries for NGS workflows
- Statistical reports provided through this script give customers valuable insights on sequence recovery
- Operating as Internal Service Engineer, providing preventative maintenance on instrument hardware used for training.
- Developed, wrote and edited technical documentation and training materials for internal use.
- Reported on actual performance relative to goals and provided variance analysis and revised projections.
- Provided continuous feedback to product groups on system performance, features and potential problems while collaborating with development groups on future product developments.
- Helped transform customer experience by implementing new support tools and processes.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Sought and developed process improvements to provide service and support, meet revenue targets and improve customer satisfaction.
- Corrected, modified and upgraded software to improve performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Coordinated deployments of new software, feature updates and fixes.
- Tested and deployed scalable and highly available software products.
- Analyzed work to generate logic for new systems, procedures and tests.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Translated technical concepts and information into terms parties could easily comprehend.
- Tuned systems to boost performance.
- Inspected equipment, assessed functionality and optimized controls.
- Optimized dust, temperature and humidity controls for installed systems.
Associate Project Manager
Synthego Corporation
Redwood City, CA
12.2021 - 07.2022
- Served as a bridge between the customer and internal operations through advanced genome engineering
- Oversaw production of custom synthetic oligonucleotides and sgRNA products that we manufactured internally for clients requesting custom guide RNA with specific modifications
- Supported sales with prospective customers by presenting detailed, customer-facing information about pre-GMP production capabilities leading to the generation of $4,450 in revenue per knockout cell pool experiments supported, saving customers average of $15,500 in revenue of average labor and reagent costs
- Identified customer needs prior to collaborating with clients leading to the determination of goals of pre-GMP projects while serving as a central project planner and manager for all aspects of pre-GMP production lines
- Answered CRISPR queries by working closely with technical support scientists.
- Identified and resolved risks to minimize project disruption.
- Documented project progress to fulfill project requirements and establish traceability.
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Developed and maintained project documentation for reliable records.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
- Generated weekly and monthly status reports for helpful progress tracking.
- Planned, monitored and analyzed project costs to meet financial goals.
- Updated customers and senior leaders on progress and roadblocks.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Monitored and tracked project metrics and collected data to share with project members.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Project Coordinator / Research Associate
Genentech, Inc
12.2018 - 09.2021
- Grew as technical expert through management of all biological and chemical reagents, conformed to study protocols, prepared samples scheduled testing, updated stakeholders, executed and maintained assays, and presented search results
- Delivered valuable results for novel pharmaceutical products and medical devices by coordinating Process Validation study samples and producing detailed documentation
- Worked within GMP compliance standards to provide assay data to the clinical trials team for combination therapies to send to regulatory bodies
- Coordinated with analysts to improve business processes by implementing automated data collection methods to reduce turnaround time by 40-50%
- Formed recommendations in Jira sprints to the department’s primary sample management website, leading to automated functions and a reduction in the department’s overall turnaround time by around 50%
- Led several CAPA initiatives to improve department assay turnaround time and prep quality team for audits
- Performed chromatography and ELISA assays regularly and maintained columns with regular maintenance schedules
- Taught how to program Lynx and Tecan automated liquid handlers improving CV% on ELISA assays and reducing need for re-assays by improving pipetting across the department
- Supported the department as the Certified Training Lead for Electronic Laboratory Notebook access and several other software applications.
Customer Service Specialist
Genentech, Inc
South San Francisco, CA
04.2018 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Global Supplier Quality Intern
Genentech, Inc
South San Francisco, CA
06.2017 - 04.2018
- Interpreted analytical data, converting to technical documentation for use in training manuals and standard operating procedures.
- Input data into spreadsheets or electronic databases to build complete documentation of testing and troubleshooting procedures.
- Completed inspection reports, describing performance outcomes and carefully documenting irregularities or variances from expected outcomes.
- Maintained complete, accurate and legible test records, reviewing data for accuracy and trends and communicating concerns to supervisor.
Research Intern
UC Davis Lab, Core Competencies
Davis, CA
12.2016 - 04.2017
- Project Management, Customer Service, Data Analysis, Lab Skills and Management, Molecular Assays, Next Generation Sequencing applications, Chromatography, Scientific Protocol generation, Genome Engineering Applications, Technical Documentation Cross-Functional teamwork, and collaboration, Synthetic Biology, Quality Control, Statistical Analysis, Hardware service and Maintenance.
Education
Master of Science - Biotechnology – Data Science
University of San Francisco
2022
Bachelor of Science - Biochemistry and Molecular Biology
The University of California
2017
Skills
- Quality Assurance Testing
- Code Reviews
- Presentations
- Issue Identification and Resolution
- Relationship Building
- Project Coordination
- Code and Quality Standards
- Software Testing and Validation
- Software Documentation Control
- Teamwork and Collaboration
- Project Management
- Hardware and Software Installation
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Applications Scientist
Bruker Cellular Analysis
07.2022 - Current
Associate Project Manager
Synthego Corporation
12.2021 - 07.2022
Project Coordinator / Research Associate
Genentech, Inc
12.2018 - 09.2021
Customer Service Specialist
Genentech, Inc
04.2018 - 12.2018
Global Supplier Quality Intern
Genentech, Inc
06.2017 - 04.2018
Research Intern
UC Davis Lab, Core Competencies
12.2016 - 04.2017
Technical Development Intern
Grifols Inc
Master of Science - Biotechnology – Data Science
University of San Francisco
Bachelor of Science - Biochemistry and Molecular Biology
The University of California