Thomas Bonds
Holiday,FL
Summary
Driven and results-focused professional with extensive experience as a Sales Associate at Pinch A Penny Pool Patio Spa and as a Cashier at Publix. Excelled in teamwork and collaboration, enhancing store performance and customer satisfaction. Demonstrated exceptional customer service and problem-solving skills, significantly increasing sales revenue and fostering repeat business.
Overview
7
7
years of professional experience
Work History
Sales Associate
Pinch A Penny Pool Patio Spa
2023.08 - 2024.07
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Publix
2017.02 - 2023.08
- Worked at the Coral Landings Publix (33343 US Hwy 19 N, Palm Harbor, FL 34684) from Feb 2017 to Dec 2021.
- Worked at the Vineyard Center Publix (6615 Mahan Dr, Tallahassee, FL 32308) from Jan 2022 to Nov 2022.
Worked at the Tarpon Springs Publix (40932 US Hwy 19 N, - Tarpon Springs, FL 34689) from Dec 2022 to Aug 2023.
- Started as a Front Service Clerk, was promoted to Cashier in Feb 2020.
- Restocked and organized merchandise in front lanes, and notified the appropriate associate(s) when merchandise was low.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, and checking bills for fraud.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns. - Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL04.2017
Skills
- Teamwork and Collaboration
- Exceptional customer service
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
Affiliations
- Boy Scouts of America
Timeline
Sales Associate
Pinch A Penny Pool Patio Spa
2023.08 - 2024.07
Cashier
Publix
2017.02 - 2023.08
High School Diploma -
Florida Virtual School Flex 9-12
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