Thomas Borrello
Winter Haven,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Lowes Home Improvment
03.2025 - Current
- Assisted customers in product selection and provided knowledgeable recommendations
- Operated point-of-sale systems acc
- Maintained organized displays and ensured product availability on shelves
Bartender
Westgate Resorts
08.2020 - 10.2023
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed bar operations, ensuring timely service and adherence to quality standards.
- Created innovative cocktail recipes, enhancing guest satisfaction and engagement.
Bartender
WATERFRONT MARYS
04.2019 - 07.2020
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Associate of Arts - Business Administration
DeVry University
Orlando, FLSkills
- Collaborative teamwork
- Organizational time strategies
- Strong interpersonal skills
- Punctual and trustworthy
- Proficient in customer relations
- Achievement-oriented
- Effective relationship management
- Availability for varied schedules
- Transaction processing
- Proficient in conflict management
- POS system proficiency
- Compliance with policies
Certification
SAFE FOOD AND BEVERAGE CERTIFICATION
Timeline
Sales Associate
Lowes Home Improvment
03.2025 - Current
Bartender
Westgate Resorts
08.2020 - 10.2023
Bartender
WATERFRONT MARYS
04.2019 - 07.2020
Associate of Arts - Business Administration
DeVry University