Thomas Brooks
Public Safety Shift Leader
Saratoga Springs,United States
Summary
Communicative Public Safety Shift Leader gifted at empowering, guiding and influencing others to maintain law and order. Excellent problem-solving and multitasking abilities. Highly dedicated individual exhibiting the highest degree of professionalism. Skilled at looking for unusual and suspicious activities and persons and responding to calls for service. Adept at interrogating and communicating with victims, witnesses and suspects while providing scene security and protection for emergency services personnel. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Public Safety Shift Leader
Saratoga Hospital
02.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Developed and implemented new processes and procedures to streamline operations.
- Conducted performance reviews and provided staff with feedback and guidance.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Public Safety Officer
Saratoga Hospital
02.2022 - 02.2023
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Patrolled assigned areas on foot or by vehicle.
- Recorded facts to prepare reports documenting incidents and activities.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Assisted Hospital staff with providing care for patients.
- Assisted Hospital staff with providing care for mental health patients.
Operations Manager
Securitas Security Services USA
10.2019 - 08.2021
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Increased profit by streamlining operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Reviewed operations reports to understand numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Marine Security Guard
United States Marine Corps
06.2014 - 08.2017
- Monitored entrances and exits and warned trespassers of rule infractions while permitting authorized persons to enter property.
- Investigated and prepared reports on accidents, incidents and suspicious activities to identify and address threats promptly.
- Led, managed and performed force protection duties to protect personnel and resources.
- Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
- Watched for irregular or unusual conditions that created security concerns or safety hazards and proactively addressed concerns.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Stationed in South Sudan, Canada, South Africa, and Jerusalem.
Comptroller
United States Marine Corps
06.2012 - 06.2014
- Monitored financial institution performance and apprised relevant parties on financial matters.
- Reviewed and approved allocation and management of organization use of federal and state funding.
- Advised and assisted committees in planning, organizing and implementing projects and procedural changes within affiliated institutions.
- Analyzed examination findings to identify areas of concern, determine methods of resolution and recommend appropriate courses of action to remedy deficiencies.
- Examined or audited financial institutions to identify areas of risk and advise on risk mitigation.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established and checked coding procedures, monitored reports and updated internal files.
Cryptologic Linguist
United States Marine Corps
06.2010 - 06.2012
- Prepared and presented translations or transcription of communications.
- Analyzed communications and changes in communication modes.
- Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
- Translated and reviewed foreign language documents and identified and extracted information.
Education
Bachelor of Arts - Criminal Justice
American Public University System
Charles Town, WV 02.2012 - 08.2017
Ph.D. - Forensic Psychology
Walden University
Minneapolis, MN 08.2017 - Current
Skills
Public relations understanding
undefinedCertification
Licensed Security Guard - 2019-2024
Timeline
Public Safety Shift Leader
Saratoga Hospital
02.2023 - Current
Public Safety Officer
Saratoga Hospital
02.2022 - 02.2023
Operations Manager
Securitas Security Services USA
10.2019 - 08.2021
Ph.D. - Forensic Psychology
Walden University
08.2017 - Current
Marine Security Guard
United States Marine Corps
06.2014 - 08.2017
Comptroller
United States Marine Corps
06.2012 - 06.2014
Bachelor of Arts - Criminal Justice
American Public University System
02.2012 - 08.2017
Cryptologic Linguist
United States Marine Corps
06.2010 - 06.2012
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